Security Event Control Room Operator Job at ACES Group (Sydney)

Security Operations Center Operator

The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours ...

Location

United States , New York

Salary:

31.45 - 32.45 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess New York State Security Guard License
2+ Years of Security Experience
Must possess a high school diploma or equivalent
Must possess one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
Bachelor’s degree in protective services, business, or related field
A minimum of 8 or more years of active service in any military branch
Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service
2 years of work experience in public sector dispatch or emergency operations center
2 years of verifiable data center security experience

Job Responsibility

Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms
speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Serve as the liaison between all departments and the security department
Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
Accurately document routine and unusual events occurring on or near the facilities
Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
Complete “task work orders" for all reported maintenance needs
Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security Operations Center Operator

Allied Universal® is hiring a Security Operations Center Officer. The Security O...

Location

United States , Doral, Florida; Sweetwater, FL

Salary:

17.95 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to prioritize workload based on urgency
Demonstrated important level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment, and/or console monitors
Ability to adapt to a dynamic work environment while working under pressure
Minimum 1+ years Dispatch Experience
Must have a Class “D” license

Job Responsibility

Alarm monitoring
CCTV monitoring
Camera Survey
Answering phones
operate IP based telephone system
Radio Dispatch
use multi-channel communications
Radio and call logging
Incident Report issuance and collection
Operations support, routing of call information to the appropriate units for handling

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security Control Room Operator

As a Control Room Operator, you will be entrusted with critical decision-making ...

Location

Australia , Sydney

Salary:

Not provided

ACES Group

Expiration Date

Until further notice

Requirements

Hold a current NSW 1A Security Licence (minimum 12 months)
Control Room Operator (CRO) experience
Confident operating in a fast-paced, live-event environment
Communicate clearly, stay composed under pressure, and work effectively in a team
Flexible and committed to working a 24/7 rotating roster
Responsible Service of Alcohol (RSA) Competency Card (current)
First Aid and CPR (current)
Customer service experience
Superior communication skills (written and verbal)
Exceptional personal presentation

Job Responsibility

Monitor live operations via CCTV and integrated security systems
Respond quickly and calmly to alarms, incidents, and emergencies
Support emergency response coordination
Control access to restricted zones
Log incidents and reports with precision
Maintain operational readiness by checking and managing essential equipment and systems
Provide high-quality security services
Operate and utilise ACESGroup’s technology platforms
Maintain accurate records and complete reports through digital systems
Collaborate with team members and management to enhance operational efficiency

What we offer

Paid breaks
Uniform provided
Ongoing career development and clear pathways for progression
Training and upskilling through our internal RTO
Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
Convenient sites and transport access
Be part of a team developing security technology such as vision analytics for safety
A growing national company with diverse opportunities
Attractive employment conditions
Gain experience using ai for efficient risk management reporting and research

Fulltime

Duty Security Manager

This is an exciting opportunity for an experienced and capable Duty Shift Manage...

Location

United Kingdom , Chiswick

Salary:

16.58 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident using email, computers, word, excel
SIA D.S. License and CCTV license
Minimum 1 years’ experience working as a DSM preferred
Minium 5 years security industry experience preferred
Experience with event security or shopping centre security preferred
Excellent customer service and diplomacy skills
Positive outlook, solutions driven approach, flexible mindset
Ability to lead, motivate, discipline and develop teams
Fluent in written and verbal English

Job Responsibility

Lead and manage a small team of security officers, overseeing their daily duties on the ground. Team roles include static entry posts, mobile foot patrols, control room CCTV operators, and event security
Manage control room CCTV operators to ensure they are proactively monitoring the park for security concerns, tracking persons/ vehicles of interest, maintaining logbooks, conducting daily checks, processing contractors and deliveries, answering intercoms, issuing keys, monitoring alarms and other tasks in SOPs
Manage foot patrols and static posts to ensure they are conducted as per SOPs, to high standards, with high levels of visibility/ deterrence, and cover the full site while scanning patrol tags and report on radios correctly
Conduct daily morning team briefings and shift inspections to ensure timely attendance and the smart and consistent appearance of the team
Ensure post rotations are conducted efficiently and on time as per agreed schedules and that officers have sufficient rest and welfare breaks
Act as site commander for day-to-day minor issues and queries from security officers or members of the public, while referring more serious or sensitive issues up the chain to Site Security Manager or Deputy Security Manager
Ensure the parks’ culture and ethos of 5-star customer service is incorporated into everything the team does, leading with enthusiasm, positivity and confidence
If on duty out of office hours or at weekends, to act as principal site security commander until such time as management support arrives. When responding to daytime incidents, to manage these to resolution independently if minor, referring up the chain to request management support if more serious
To cover security officer posts as per the schedule at break and other times (CCTV controller, patrols, static posts)
To ensure daily/ weekly/ monthly checks of security and H&S equipment are conducted on time in the approved manner such as intruder alarms, fire alarms, first aid kits, defibs, permits, keys, passes, CCTV logs, maintenance issue logs

What we offer

Virtual GP
Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training

Fulltime

Duty Security Manager

This is an exciting opportunity for an experienced and capable Duty Shift Manage...

Location

United Kingdom , Chiswick

Salary:

16.58 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident using email, computers, word, excel
SIA D.S. License and CCTV license
Minimum 1 years’ experience working as a DSM preferred
Minium 5 years security industry experience preferred
Experience with event security or shopping centre security preferred
Excellent customer service and diplomacy skills
Positive outlook, solutions driven approach, flexible mindset
Ability to lead, motivate, discipline and develop teams
Fluent in written and verbal English

Job Responsibility

Lead and manage a small team of security officers, overseeing their daily duties on the ground. Team roles include static entry posts, mobile foot patrols, control room CCTV operators, and event security
Manage control room CCTV operators to ensure they are proactively monitoring the park for security concerns, tracking persons/ vehicles of interest, maintaining logbooks, conducting daily checks, processing contractors and deliveries, answering intercoms, issuing keys, monitoring alarms and other tasks in SOPs
Manage foot patrols and static posts to ensure they are conducted as per SOPs, to high standards, with high levels of visibility/ deterrence, and cover the full site while scanning patrol tags and report on radios correctly
Conduct daily morning team briefings and shift inspections to ensure timely attendance and the smart and consistent appearance of the team
Ensure post rotations are conducted efficiently and on time as per agreed schedules and that officers have sufficient rest and welfare breaks
Act as site commander for day-to-day minor issues and queries from security officers or members of the public, while referring more serious or sensitive issues up the chain to Site Security Manager or Deputy Security Manager
Ensure the parks’ culture and ethos of 5-star customer service is incorporated into everything the team does, leading with enthusiasm, positivity and confidence
If on duty out of office hours or at weekends, to act as principal site security commander until such time as management support arrives. When responding to daytime incidents, to manage these to resolution independently if minor, referring up the chain to request management support if more serious
To cover security officer posts as per the schedule at break and other times (CCTV controller, patrols, static posts)
To ensure daily/ weekly/ monthly checks of security and H&S equipment are conducted on time in the approved manner such as intruder alarms, fire alarms, first aid kits, defibs, permits, keys, passes, CCTV logs, maintenance issue logs

What we offer

Virtual GP
Employee Assistance Programme
Group Life Assurance
Personal Pension
Cycle to Work Scheme
Tech Scheme
Company Sick Pay Scheme
Long Service Awards
Recognition Awards
Comprehensive Training

Fulltime

Relief Security & Safety Ambassador

Step into a role where your presence truly matters. As a Relief Customer Securit...

Location

United Kingdom , London

Salary:

15.02 GBP / Hour

Wilson James

Expiration Date

March 31, 2026

Requirements

Superior Customer Engagement: Excellent customer service skills with proven experience in a high-traffic, customer-facing environment, effectively managing and interacting with a diverse range of customers and stakeholders
Attention to Detail & Vigilance: Highly detail-oriented with exceptional sensory acuity, essential for effective security monitoring and traffic management
Independent Leadership: Demonstrated strong leadership skills and the confidence to independently command and manage the Service Yards during emergency situations
Operational Adaptability: Ability to operate effectively and address immediate operational needs within a dynamic and fast-changing environment
SIA licence DS is ideal but not essential

Job Responsibility

Highly Visible Security Presence: Maintain a highly visible, proactive security presence on and around the site, focusing strongly on effective access and egress controls
Event Support: Facilitate smooth access control flow during on-site events and serve as the primary point of contact for any event-related emergencies
Security Control and Monitoring: Actively support the site's security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC). Duties involve assisting with the review, recording, escalation, and reporting of incidents, as well as fault detection
Physical Security Checks: Perform detailed physical security checks, including investigating unusual conditions, documenting damage to perimeter and buildings, and confirming the secure lock-down of all facilities
Emergency & Incident Command: Act as a primary first responder for all pre-planned or significant security events. Immediately take command of the scene (or situation) during emergencies, ensuring effective liaison with the Security Control Room (SSC), GSOC, and external emergency services (Police, Fire, Ambulance)
Stakeholder Collaboration: Maintain continuous, clear, and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments

What we offer

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits– Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
Learning & Development– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
Health and Wellbeing– Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents
Financial support
Discounts on hundreds of retail sites
Progression opportunities– many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided

Parttime

Security Control Specialist

The Security Control Specialist serves as a critical communication and coordinat...

Location

United States , Long Beach

Salary:

25.00 - 30.00 USD / Hour

Legends Global

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Valid BSIS Guard Card (California or equivalent)
2+ years in a security dispatch, control room, or front-line security operations role
Proficient with radio dispatch systems, Microsoft Office, visitor management systems, and surveillance technologies
Strong verbal and written communication skills
Calm under pressure with the ability to make quick, informed decisions during emergencies
Excellent customer service and interpersonal skills
Flexibility to work varied shifts including nights, weekends, holidays, and during large events
Ability to lift up to 25 lbs
Ability to remain alert and attentive during long shifts

Job Responsibility

Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents
Evaluate and prioritize incoming calls or alerts
classify threats as High, Medium, or Low based on situational analysis
Dispatch appropriate security personnel based on incident type, skill level, and proximity
Coordinate with emergency services (police, fire, medical) to ensure swift and effective response to critical situations
Maintain and test communication systems regularly to ensure operational integrity
Maintain accurate records and logs of all calls, dispatches, incidents, and security responses
Document the use and return of radios, key sets, lost and found items, and deliveries
Submit daily shift reports and incident summaries as required
Serve as the primary point of contact for employees, contractors, and visitors entering the facility

Fulltime

Control Room Operative

We are looking for an accustomed Control Room Operator for the purposes of the p...

Location

United Kingdom , London

Salary:

14.43 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills and a strong customer focus
Must hold a valid SIA CCTV Licence
Previous control room experience – desirable
Previous CCTV System experience - desirable
Pervious Alarm Receiving Centre Experience - desirable
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
Able to achieve vetting to BS7858 Standards

Job Responsibility

Liaise on a daily basis with peers, operational management teams and the client
Operate, monitor and prioritise all security systems located within the Security Control Room in an effective manner, ensuring that all work is undertaken in compliance with the site-specific assignment instructions and current legislation
Manage Access and Egress in line with site specific Assignment Instructions
Monitor and interact with CCTV within London and the Nations and Regions
Record all events and actions monitored from within the control room
Respond and react to any incidents, alarms or security issues that may arise
Report any faults with the technology following the escalation process
Work alongside the emergency services and other security providers to ensure high standards
Produce written reports on incidents and occurrences in line with client requirements and company standards
Ensure safety of all persons on site

What we offer

Company sick pay scheme
Paid SIA license renewals
Enhanced Family Leave Pay
Cycle to Work Scheme
High staff discounts & rewards scheme
Access to Digital GP
Excellent pension scheme
Death in Service - £5000
Recruitment bonus scheme
New business lead scheme

Fulltime

Security Event Control Room Operator

ACES Group

Location:
Australia , Sydney

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 05, 2025

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