This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
Record and document work completed and in-progress
assist in updating network
Travel to and from clients work sites with personal vehicle
After hours support rotation
Take ownership of issues and see them through to completion
Perform network management activities including but not limited to
Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, active directory, wireless access privileges, network performance monitoring systems, system logs, etc.
Creating policies and procedures
Other Duties as assigned
Requirements:
Bachelor’s degree in Information Technology or related field experience
Minimum 3 years working in a service desk for a Managed Service Provider / IT Support business
Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work
Highly organized with strong ability to prioritize work and work autonomously
Excellent verbal and written communication skills
Great attention to detail and presentation
Experience installing, configuring and maintaining: Windows 7, 10
Windows Server 2008-2016 Installation and Administration
Perform network administration activities to include, but not limited to, Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, wireless access privileges, network performance monitoring systems, system logs, etc.
Basic Network Fundamentals
Configuring, supporting, and troubleshooting SonicWALL firewalls
Supporting layer 3 routing and VLAN segmentation
ExchangeOffice 365 Administration
Information Security Best Practices and Administration
Ruckus Wireless
VMware Administration
Mac OS X
Dell and HP servers/desktops/laptops
Apple desktops/laptops
Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity and initiative
Ability to help & build strong relationships with clients and co-workers
Always looking for ways to improve our solutions
Nice to have:
IT related certifications preferred but not required (CompTIA A+, Network+, Microsoft, Cisco, SonicWALL)
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