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The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Job Responsibility:
Monitor WAF dashboards, logs, and alerts in real-time to detect threats like SQL injections, cross-site scripting (XSS), and DDoS attacks
Perform real-time monitoring of SSLO to ensure the proper decryption and inspection of encrypted traffic by security tools
Conduct daily health checks and status verifications of WAF and SSLO devices and report any hardware or performance issues
Assist in generating daily, weekly, and monthly reports on security incidents and performance trends
Work with other IT teams (e.g., Network, Server, and Application Support) to resolve security-related issues
Respond to security alerts by performing initial analysis and logging incidents or tickets in the ITSM system
Validate security events to differentiate between genuine threats and false positives based on standard operating procedures (SOPs)
Escalate unresolved incidents to the L2/L3 security teams while providing accurate and detailed documentation
Maintain up-to-date and accurate records of incidents, changes, and standard operating procedures (SOPs)
Install application patches and signed software updates in order to improve performance, enable additional functionality or enhance security standard including but not limited to Performing Scans, Management of the system, Updating of plugins and patches, etc.
To maintain the inventory of entire assets of Cyber Security solutions as per scope of this RFP and maintain and update a database with respect to OS, Database, Webservers, Application details, IP addresses pertaining to all Security Solutions under scope of this RFP
Maintain IP addressing schemes, routing information, routes, routing tables, etc. for the Firewall operation