CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Security Engineer (L1)

India, Mumbai · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Job Responsibility

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
  • Identifies problems and errors prior to or when they occur
  • Logs all such incidents in a timely manner with the required level of detail with all the necessary
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution

Requirements

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
  • Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
  • Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Security technologies
  • Entry level experience in relevant technology
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Security Engineer (L1)

8 matching positions

Network and Security Engineer

We are seeking a talented and experienced Network and Security Engineer to join ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
awtg.co.uk Logo
AWTG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Security, or a related field (or equivalent work experience)
  • Proven experience as a Network and Security Engineer or similar role, with focus on IP network design, implementation, T-shoot and mobile network security
  • Understanding of 3GPP mobile network CORE and RAN architectures and security requirements
  • Strong knowledge of network security protocols, VPN, firewall management, and intrusion detection systems
  • Experience with security tools such as SIEM, IDS/IPS, and vulnerability scanners
  • Familiarity with regulatory standards and frameworks (e.g., GDPR, HIPAA, ISO 27001)
  • In-depth understanding of routers, switches, firewalls, and switching/routing protocols – such as VLAN, VTP, STP, RSTP, MST, OSPF, EIGRP and BGP
  • Monitoring solutions which include PRTG, SolarWinds and Zabbix, and also, knowledge of Virtualization technology such as EXSi, KVM, Proxmox and Hyper-V
  • Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues
  • Strong communication skills and the ability to work effectively in a team environment
Job Responsibility
Job Responsibility
  • Design, configure and implement highly scalable L2/L3 networks using varieties of protocols and vendor equipment
  • Monitor network traffic and analyse security incidents to detect and respond to threats within mobile network environments
  • Diagnose and troubleshoot network related issues associated with L1-L7 using varieties of tools, ensuring quick recovery and minimum network downtime
  • Carry out periodic backups of network device operating system and configurations to ensure timely restoration of critical network services
  • Design and implement network security solutions such as Policies, IPS, SSLVPN, IPSec VPN and security profiles using Next-Gen Firewalls (FortiGate/Palo-Alto)
  • Develop and apply network segmentation strategies to strengthen security and safeguard sensitive information within the core network
  • Work closely with other teams to establish and enforce network access policies, ensuring that only authorized individuals and devices have the correct access privileges
  • Conduct vulnerability assessments and penetration testing to identify and address security weaknesses in mobile network architectures
  • Develop and enforce security policies and procedures to ensure compliance with industry standards and regulations
  • Design and implement security protocols and solutions to protect network infrastructure
  • Fulltime
Read More
Arrow Right

Engineering Resolution Team (ERT) Engineer

This role acts as the final escalation point for complex and high-priority techn...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in enterprise network support or TAC engineering
  • Strong understanding of Layer 2/3 protocols, wireless technologies, and network security
  • Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms)
  • Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS)
  • Proficiency with tools like Wireshark, packet capture, and network diagnostics
  • Excellent problem-solving skills and a customer-first mindset
Job Responsibility
Job Responsibility
  • Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers
  • Resolve complex issues involving ArubaOS switches (CX and legacy), Aruba wireless LAN controllers and APs, Aruba ClearPass (NAC), Aruba Central (cloud-based network management), SD-Branch, SD-WAN, and EdgeConnect platforms
  • Reproduce customer issues in lab environments and provide detailed root cause analysis
  • Collaborate with HPE R&D, QA, and Product Management teams to identify and escalate software bugs and feature enhancements
  • Write and maintain high-quality technical documentation and knowledge base articles
  • Lead technical bridges for major incidents and manage communications with stakeholders
  • Participate in on-call rotation for critical customer support
  • Mentor L1 and L2 engineers and contribute to process and tool improvements
What we offer
What we offer
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Specific programs catered to helping you reach career goals
  • Unconditionally inclusive work environment
  • Flexibility to manage work and personal needs
  • Fulltime
Read More
Arrow Right

Engineering Resolution Team (ERT) Engineer

We are looking for a seasoned L3 TAC Network Engineer to join our elite GSD Orga...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in enterprise network support or TAC engineering
  • Strong understanding of Layer 2/3 protocols, wireless technologies, and network security
  • Hands-on experience with Aruba products (wired, wireless, NAC, and cloud platforms)
  • Familiarity with enterprise authentication protocols (802.1X, RADIUS, TACACS)
  • Proficiency with tools like Wireshark, packet capture, and network diagnostics
  • Excellent problem-solving skills and a customer-first mindset
Job Responsibility
Job Responsibility
  • Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers
  • Resolve complex issues involving ArubaOS switches (CX and legacy), Aruba wireless LAN controllers and APs, Aruba ClearPass (NAC), Aruba Central (cloud-based network management), SD-Branch, SD-WAN, and EdgeConnect platforms
  • Reproduce customer issues in lab environments and provide detailed root cause analysis
  • Collaborate with HPE R&D, QA, and Product Management teams to identify and escalate software bugs and feature enhancements
  • Write and maintain high-quality technical documentation and knowledge base articles
  • Lead technical bridges for major incidents and manage communications with stakeholders
  • Participate in on-call rotation for critical customer support
  • Mentor L1 and L2 engineers and contribute to process and tool improvements
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • Specific programs catered to career development
  • Inclusive culture focused on innovation, customer success, and continuous learning
  • Fulltime
Read More
Arrow Right

Security Managed Services Engineer

As a Security Managed Services Engineer II at NTT DATA, you will be responsible ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
Job Responsibility
Job Responsibility
  • Ensure the operational integrity of clients' security infrastructures and systems
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Execute changes responsibly, flag risks and mitigation plans
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
  • Assist L1 Security Engineers with triage and troubleshooting
  • Support project work when required
  • Fulltime
Read More
Arrow Right
New

Senior Security MS Engineer - Deep Security

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...
Location
Location
India , Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset, always putting their needs and positive experience first
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
Job Responsibility
Job Responsibility
  • Ensure that clients' security infrastructures and systems remain operational
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Execute changes responsibly, flagging risks and mitigation plans
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Audit incident and request tickets for quality and recommend improvements
  • Contribute to trend analysis reports to identify automation opportunities
  • Assist L1 Security Engineers with triage and troubleshooting
  • Fulltime
Read More
Arrow Right

Senior Network Security Engineer

The Senior Network Security Engineer at NTT DATA will oversee security infrastru...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
Job Responsibility
Job Responsibility
  • Ensure that our clients' security infrastructures and systems remain operational
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Execute changes responsibly, flagging risks and mitigation plans
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Ensure seamless handovers during shift changes
  • Audit incident and request tickets for quality, recommending improvements
  • Contribute to trend analysis reports to identify automation opportunities
  • Fulltime
Read More
Arrow Right

Security Managed Services Engineer

The Security Managed Services Engineer II at NTT DATA is responsible for ensurin...
Location
Location
Indonesia , Jakarta Selatan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset, always putting their needs and positive experience first
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
Job Responsibility
Job Responsibility
  • Ensure the operational integrity of clients' security infrastructures
  • Monitor, identify, investigate, and resolve technical incidents and problems
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Log incidents promptly and provide second-level support
  • Communicate effectively with other teams and clients to extend support when needed
  • Execute changes responsibly, flagging risks and mitigation plans
  • Ensure all changes have proper approvals
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Ensure seamless handovers during shift changes
  • Fulltime
Read More
Arrow Right

Security Managed Services Engineer

The Security Managed Services Engineer at NTT DATA is responsible for ensuring t...
Location
Location
Spain , A Coruña
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with managed services handling security infrastructure
  • Working knowledge of ticketing tools, preferably ServiceNow
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information
  • Excellent planning skills, able to anticipate and adjust to changing circumstances
  • Strong ability to communicate and engage across different cultures and social groups
  • Adaptability to changing conditions and flexibility in approach
  • Client-focused mindset, always putting their needs and positive experience first
  • A positive outlook and the ability to work well under pressure
  • Willingness to put in longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
Job Responsibility
Job Responsibility
  • Ensure that our clients' security infrastructures and systems remain operational
  • Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
  • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
  • Actively manage work queues, perform operational tasks, and update tickets with resolution actions
  • Identify issues and errors early on, log incidents promptly and provide second-level support
  • Communicate effectively with other teams and clients to extend support when needed
  • Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals
  • Work closely with automation teams to optimize efforts and automate routine tasks
  • Ensure seamless handovers during shift changes
  • Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities
  • Fulltime
Read More
Arrow Right