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The Security Dispatcher is responsible for the safety and security of ASM Global Oakland patrons, employees and assets. Additionally, responsible for the performance and conduct of all Facility Security Officers at the Oakland venues.
Job Responsibility:
Responsible for the safety and security of ASM Global Oakland patrons, employees and assets
Responsible for the performance and conduct of all Facility Security Officers at the Oakland venues
Responsible for the quality of the performance, conduct and effectiveness of the entire facility security team as a cohesive unit assigned to the site
Direct and monitor the performance of facility security officers
Perform inspections at the start of each shift to ensure the professional appearance of the entire facility security team assigned, and that each security guard is mentally and physically ready to perform the role up to the standards established
Manage the quality and accuracy of the all daily activity reports/logs and incident reports generated at the site by reviewing the information against security camera footage, then making amendments or adjustments if needed
Determine the threat level of any issue/incident and decide immediate plan of action and direct security team appropriately
Contact law enforcement partners to obtain relevant information on issues within the surrounding community to understand the impact on the stadium and decide appropriate actions to be taken by security team
Communicate any relevant issues/threats to the Facility Security Manager and inform how the issues are being dealt with/handled, or actions taken
Responsible for staying informed and enforcing appropriate security protocols, procedures, and security protocols, procedures ad security measures
Attend security briefings and constantly review SOP for security department to ensure compliance
Adhere to and enforce the Security Department's Prime Directives. Comply, implement and adhere to all legal and ethical instructions given by Security Management team
Maintain proper staffing levels and daily post rotations
Responsible for the security and proper control of the lost and found items turned into the Security Department at the assigned gate
Other duties as assigned
Requirements:
A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
A minimum of 3-5 years of related work experience
Ability to effectively manage crises and work under pressure without loss of composure
exhibit maturity by making sound judgments
Must have a California Driver's License
Ability to accept responsibility for the performance and conduct of the entire facility security team assigned to the site
Ability to exhibit leadership qualities, motivate staff and lead by example
maintain good business relations with all the employees and managers
Ability to memorize, recollect and quickly retrieve relevant information
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances
Ability to lead and participate in departmental and company-wide meetings and trainings
Ability to maintain patron, employee, and company confidentiality
Ability to supervise effectively, fairly and efficiently
Must have a current California guard card or be willing and able to obtain one prior to employment