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The Security Dispatcher is responsible for receiving emergency calls from the public, employees, and security personnel and relaying messages to security personnel. Monitor security systems and dispatch security to incidents and alarms. Note: 12 hour shifts, will rotate every other weekend
Job Responsibility:
Answer emergency and non-emergency calls from the public, employees, and security personnel
Relay messages and dispatch personnel and equipment via radio communication
Maintain clear and accurate communication with security teams and external agencies
Monitor security systems, including video surveillance and access control systems
Dispatch security personnel to respond to incidents and alarms
Monitor security personnel's locations and activities
Maintain accurate records of all calls, activities, and incidents
Generate reports related to security operations
Provide professional and courteous customer service to the public
Address inquiries and concerns related to security
Stay up-to-date on current security policies and procedures
Work with the security team to ensure that all personnel are following protocols
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
Requirements:
High School Graduate or GED
Experience with security or emergency codes
Strong verbal communication and listening skills
Familiarity with telephone systems and radio communication