Security Control Specialist Job at Legends Global (Long Beach)

Job Description

The Security Control Specialist serves as a critical communication and coordination hub for all security operations. This role is responsible for monitoring communications, dispatching personnel, supporting emergency response efforts, and serving as the backup and operational support at the Employee Entrance (EE). The specialist ensures a professional, safe, and responsive environment across the facility at all times.

Job Responsibility

Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents
Evaluate and prioritize incoming calls or alerts
classify threats as High, Medium, or Low based on situational analysis
Dispatch appropriate security personnel based on incident type, skill level, and proximity
Coordinate with emergency services (police, fire, medical) to ensure swift and effective response to critical situations
Maintain and test communication systems regularly to ensure operational integrity
Maintain accurate records and logs of all calls, dispatches, incidents, and security responses
Document the use and return of radios, key sets, lost and found items, and deliveries
Submit daily shift reports and incident summaries as required
Serve as the primary point of contact for employees, contractors, and visitors entering the facility
Enforce bag check policy, manage sign-in/sign-out procedures, and issue "wristbands of the day"
Log and track all security radio/key issuances, deliveries, and parking validations
Use the public announcement (PA) system to communicate emergency alerts and routine notifications to attendees and staff
Act as backup for Security Control during breaks and high-traffic events
Be fully trained to operate all Control Center functions including radio coordination, PA system usage, emergency notifications, and surveillance system monitoring
Assist in fire alarm procedures, emergency evacuations, and internal/external incident communications

Requirements

High School Diploma or GED required
Valid BSIS Guard Card (California or equivalent)
2+ years in a security dispatch, control room, or front-line security operations role
Proficient with radio dispatch systems, Microsoft Office, visitor management systems, and surveillance technologies
Strong verbal and written communication skills
Calm under pressure with the ability to make quick, informed decisions during emergencies
Excellent customer service and interpersonal skills
Flexibility to work varied shifts including nights, weekends, holidays, and during large events
Ability to lift up to 25 lbs
Ability to remain alert and attentive during long shifts
Clear speech and hearing for effective communication over radios and phones
Ability to work under limited supervision and to interact with all levels of staff including management
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays

Nice to have

Associate’s degree in Criminal Justice, Emergency Management, or related field
CPR/First Aid/AED Certification
Experience working in large event venues, hospitals, or corporate campuses
Bilingual (English/Spanish or other languages)

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Security Control Specialist

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