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Security Control Room Operator

Australia, Sydney · Job Posted February 14, 2026
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Job Description

As a Control Room Operator, you will be entrusted with critical decision-making that directly impacts safety, service delivery, and incident outcomes. You will develop a deep understanding of security operations, emergency response coordination, and stakeholder communication, positioning you as a trusted operational hub during high-profile events. This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.

Job Responsibility

  • Monitor live operations via CCTV and integrated security systems
  • Respond quickly and calmly to alarms, incidents, and emergencies
  • Support emergency response coordination
  • Control access to restricted zones
  • Log incidents and reports with precision
  • Maintain operational readiness by checking and managing essential equipment and systems
  • Provide high-quality security services
  • Operate and utilise ACESGroup’s technology platforms
  • Maintain accurate records and complete reports through digital systems
  • Collaborate with team members and management to enhance operational efficiency

Requirements

  • Hold a current NSW 1A Security Licence (minimum 12 months)
  • Control Room Operator (CRO) experience
  • Confident operating in a fast-paced, live-event environment
  • Communicate clearly, stay composed under pressure, and work effectively in a team
  • Flexible and committed to working a 24/7 rotating roster
  • Responsible Service of Alcohol (RSA) Competency Card (current)
  • First Aid and CPR (current)
  • Customer service experience
  • Superior communication skills (written and verbal)
  • Exceptional personal presentation
  • Reliability and punctuality
  • Ability to work on a 24/7 rotating roster
  • Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
  • Full NSW Driver Licence
  • Traffic Control and Implement Traffic Management Plan certificates/cards (or willing to obtain)
  • White Card (or willing to obtain)
  • Fire Warden + Chief Warden + Confine Small Emergencies (or willing to obtain)

What we offer

  • Paid breaks
  • Uniform provided
  • Ongoing career development and clear pathways for progression
  • Training and upskilling through our internal RTO
  • Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
  • Convenient sites and transport access
  • Be part of a team developing security technology such as vision analytics for safety
  • A growing national company with diverse opportunities
  • Attractive employment conditions
  • Gain experience using ai for efficient risk management reporting and research

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