Security Control Room Operator

• Use radio communication systems, phone and liaison techniques to effectively communicate and notify stakeholders as required, including ongoing monitoring of any observations or responses
• Operate CCTV and Access Control System to undertake continuous pro-active surveillance of the facility
• Interpret surveillance systems to detect actual or potential security breaches, undertaking appropriate response action upon detection
• Coordinate the security team including perimeter patrol, foot patrol, access control, gatehouse, and loading dock security on site, including scheduled and response actions
• Coordinate overall security team response, recording and escalation of security observations and reports
• Coordinate emergency response in accordance with response plans
• Administer security systems including after hours access control queries and access control system responses
• Provide excellent customer service by responding to inquiries and assisting stakeholders with a professional demeanour

• Minimum 12 months experience working within a Security Control Room, Coordination Centre, or equivalent environment
• Strong verbal and written communication skills, including advanced radio communication capabilities
• Customer service experience with proven conflict resolution and stakeholder engagement skills
• High-level observation, vigilance, and attention to detail
• Ability to prioritise tasks and make sound decisions under pressure
• Strong multitasking capabilities while maintaining accuracy and professionalism
• Ability to work independently with limited supervision
• Understanding of operational plans, emergency management procedures, safety management systems, and legislative frameworks
• Exceptional personal presentation
• Full availability to work rotating day and night shifts across a 24/7 roster
• NSW Security Licence (1A minimum)
• Certificate II in Security Operations
• Current First Aid and CPR certification
• Current Class C Driver Licence
• Fire Warden and Chief Fire Warden qualification (or willingness to obtain)
• Certificate III in Security Operations, Control Room Skill Set (or willingness to obtain)
• Ability to successfully complete medical assessments, drug and alcohol screening, and national police checks
• Security Clearance (desirable) or ability to obtain
• Willingness to undertake additional training and qualifications, including Advanced First Aid and specialist site-specific certifications

Security Clearance (desirable) or ability to obtain

• Security loaded rotational rates above award
• Superannuation
• Allowances
• Onsite parking
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO, Affirm Training
• Specialist customer service, operational, and regulatory training provided
• Long-term career opportunities within a growing national organisation
• Gain experience using innovative security technologies and AI-supported operational platforms
• Work within a collaborative, professional, and high-performing team environment