Security Concierge

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client and tenants
• Be highly presentable, accountable
• take responsibility and ownership for any tasks identified or allocated
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
• To complete any other reasonable task as instructed by your line manager or other Senior Manager
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges
• Act in accordance with Company Policies and Procedures and our Code of Conduct
• Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion
• Ensuring that no unauthorised persons are permitted in prohibited areas
• Check identity and credentials of staff, contractors and visitors where required
• Work with all colleagues to ensure the integrity of security on the site
• Early identification and mitigation of any threats to persons, premises or property
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Respond to alarms
• Record details of any suspected criminal activity on the premises
• Developing and maintaining positive interactive relationships with all staff, visitors, tenants, service providers and clients
• Building patrols patrolling internal and external areas of the assignment checking for good housekeeping, building faults or health and safety issues

• Excellent communication skills
• Interpersonal skills and confidence is a must
• Exceptional customer service skills
• Reliable, trustworthy and punctual
• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
• Physically able to conduct all responsibilities associated with the roles documented
• Ability to work to instruction and on your own initiative where required
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
• Flexibility in regard to working practices, hours and responsibilities
• Valid SIA frontline security licence
• Operation of any CCTV/access control communications in an appropriate manner

Previous experience of the security industry and / or within the hospitality sector or corporate environment

• Virtual GP 24/7
• Employee Assistance Programme
• Group Life Assurance
• Workplace Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Progression opportunities