Security Concierge

• To provide first line security for a unique, high profile residential property near Hyde Park
• Working in tandem with several stakeholders, ensuring a seamless operation across the building whilst maintaining a secure environment
• Be communicable and engaging with the ability to adapt your style to suit each stakeholder interaction
• Be flexible and adaptable to all tasks or challenges, working in partnership with other service lines within the property
• Be highly presentable, accountable
• take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external
• by telephone, face to face or any other medium
• is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality
• protecting people and information is paramount
• Monitoring and use of the physical security arrangements, including access control, CCTV and alarm systems in situ
• To complete any and all paperwork, including but not limited to a DOB, incident report forms, visitor records and any event bespoke requirements
• All assignment instructions / operations manual or standard operating procedures, including any client led instructions are to be reviewed, understood, and adhered to
• To complete any other reasonable task as instructed by Unitrust management or a client representative
• To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
• To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
• Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
• Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
• Act in accordance with company policies and procedures and our code of conduct

• Valid SIA license – SG/DS or CP
• Excellent oral, written communication skills, interpersonal skills, and confidence
• Fluency in English and French would be beneficial but not essential
• Exceptional customer service skills
• Reliable, trustworthy, and punctual
• Physically able to conduct all responsibilities associated with the roles documented
• Computer literate and confident with the use of Microsoft Office programmes
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
• Flexibility regarding working practices, hours and responsibilities

Fluency in English and French would be beneficial but not essential

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform