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The Security Assistant Manager is responsible for supporting the Director of Security with the implementation and management of the Residential Security, Health & Safety, Fire, Life & Safety programs and operations, as well as the training of the security officers and team. Must be “hands on” and provide the leadership and direction required to motivate the team, taking responsibility for the physical security and safety of all Resident’s, Employees, Assets and Reputation, including staffing, assisting with budgets, protocols and procedures, as well as crisis management. This is an assistant department head level position and would form part of the onsite Residential Management Team as the Crisis Management Team. You would be required to support and supervise the team across all shift patterns as needed, and act as a leader of service delivery.
Job Responsibility:
Assist the Director of Security in overseeing the daily operations of the security department
Act as the Director of Security in his/her absence
Hire, lead, train and manage the security team, ensuring effective performance and adherence to security policies and procedures
Lead the worker’s compensation reporting and investigation process
Respond and address emergency safety situations such as fire alarms, medical incidents or security related issues proficiently
Document resident and employee incidents by generating incident reports, conducting thorough investigations and communicating with the Director of Security and the leadership team on property
Assist in promoting safety awareness and co-chair the Lead with Care Committee
Assist with on-going training with the Crisis Management Team, evacuation plans and response plans with all departments on-site
Requirements:
Proven track record of leading security teams in high volume guest centric environments
In-depth knowledge of security protocols, emergency response procedures, and regulatory compliance
Ability to work under pressure and make quick, effective decisions in crisis situations
Strong leadership, organizational, and communication skills
Strong interpersonal and relationship-building skills to work with cross-functional teams
Reading, writing and oral proficiency in the English language
Experienced in CPR, first aid, fire prevention/fighting and crowd control
Minimum two years of experience in security management, preferably with experience in a hotel environment or five years of experience in a lead role
Proficiency in Microsoft Office Suite, PowerPoint, CCTV, HOTSOS and other necessary computer systems
Nice to have:
Bilingual in any other language
High Rise Fire Safety Director certification
What we offer:
Generous medical, dental & vision insurance plans for the employee and dependents
401K Retirement plan with matching
8 weeks of New Parental Leave Pay
Paid holidays, vacation, and sick pay
Lunch Stipend
Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
Complimentary dry cleaning
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Seasonal “Task Force” opportunities
Employee engagement at all levels
Culinary, retail and wellness experiences at special rates