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Manages the daily functions of the department to ensure protection of property assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and associate satisfaction while achieving the operating budget.
Job Responsibility:
Manages the daily functions of the department to ensure protection of property assets, associates, guests and property
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Trains staff in established emergency procedures and implements accident and fire prevention procedures
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
Develops detailed "shut down" procedures for the property
Comply with applicable federal, state and local law and safety regulations
Follow proper key control guidelines
Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms
Incorporate into patrols an inspection tour of recording system
Follow Duty of Care process
Follows up on all unusual activities
Handles complaints, settling disputes, and resolving grievances and conflicts
Implements action plans to monitor and control risk
Monitors all unusual activities
Oversees all loss prevention operations
Oversees and guides the efforts of the Accident Prevention Committee
Oversees first aid program
Oversees the claims process
Communicates the importance of safety procedures
Emphasizes teamwork
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies the developmental needs of others
Provides an open door policy
Provides guidance and direction to subordinates
Provides personal assistance, medical attention, emotional support
Serves as a role model
Utilizes interpersonal and communication skills to lead
Meet quality standards and customer expectations
Identifies the educational needs of others
Inspects and critiques the performance of the loss prevention department
Provides services that are above and beyond for customer satisfaction
Completes associate performance reviews
Enforces brand Standard Operating Procedures through documentation efforts
Train all associates on the four parts of OSHA
Train all new hires on loss prevention policies and procedures
Establishes a training program
Oversees all investigations for incidents
Trains officers to report and document all safety hazards
Analyzes information and evaluating results to choose the best solution
Develops liaison with local law enforcement and emergency services
Informs and/or updates the executives, the peers and the subordinates
Provides information to supervisors, co-workers, and subordinates
Requirements:
High school diploma or GED
4 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
2 years experience in the security/loss prevention or related professional area