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Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Job Responsibility:
Manages the daily functions of the department to ensure protection of property assets, employees, guests and property
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Trains staff in established emergency procedures and implements accident and fire prevention procedures
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
Completes all record keeping requirements in accordance with property and division standards
Conducts hazard and risk assessments at the property
Demonstrates knowledge of all brand loss prevention guidelines
Enforces random bag checks at the Loss Prevention Base Station and the red sticker policy
Complies with applicable laws and safety regulations
Follow proper key control guidelines
Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms
Follows up on all unusual activities in and around the property
Handles complaints, settling disputes, and resolving grievances and conflicts
Holds Quarterly Meetings and coordinates "Cluster" meetings
Implements action plans to monitor and control risk
Maintains integrity of the Loss Prevention Department through unannounced "spot checks"
Monitors all unusual activities in and around the property
Assists in all investigations for incidents related to both guests and employees
Assists in all loss prevention operations
Assists in the efforts of the Accident Prevention Committee
Assists in first aid program for guests and employees
Provides an open door policy
Provides escorts for employees and guests
Communicates the importance of safety procedures
Emphasizes teamwork, close working relationships with other departments and assertive hospitality
Encourages and builds mutual trust, respect, and cooperation among team members
Provides personal assistance, medical attention, emotional support, or other personal care to others
Serves as a role model to demonstrate appropriate behaviors
Meet quality standards and customer expectations on a daily basis
Inspects and critiques the performance of the loss prevention department
Provides services that are above and beyond for customer satisfaction and retention
Develops liaison with local law enforcement and emergency services
Informs and/or updates the executives and the peers on relevant information in a timely manner
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Requirements:
High school diploma or GED
3 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
1 year experience in the security/loss prevention or related professional area