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Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff.
Job Responsibility:
Provides assistance, direction, concierge and other guest services to patients and visitors
Welcomes and acknowledges visitors, patients, and staff
provides information and directions
Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services
Communicate specific patient, visitor, and staff requests accurately to other departments
Helps to coordinate patient transportation out of the hospital as needed
Maintains assigned post area in clean and orderly fashion
Provides a security presence, which includes conflict resolution, access control and requesting services
Enforces rules and regulations
Reports and keeps current on security issues and concerns
Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events
Provides other assistance to Security field staff as directed
Requirements:
High school diploma or GED
At least one year of customer service experience (preferably two years in healthcare or hospitality)
Ability to pass an initial and annual criminal background check
Certification in CPR/AED/First Aid (will be provided)
Excellent communication skills
Friendly and service-oriented attitude
Preferably multi-language abilities
Nice to have:
Multi-language abilities
Customer service experience in healthcare or hospitality