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Security Ambassador

United States, Boston 40000.00 - 44200.00 USD / Year · Job Posted March 18, 2026
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Job Description

Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff.

Job Responsibility

  • Provides assistance, direction, concierge and other guest services to patients and visitors
  • Welcomes and acknowledges visitors, patients, and staff
  • provides information and directions
  • Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services
  • Communicate specific patient, visitor, and staff requests accurately to other departments
  • Helps to coordinate patient transportation out of the hospital as needed
  • Maintains assigned post area in clean and orderly fashion
  • Provides a security presence, which includes conflict resolution, access control and requesting services
  • Enforces rules and regulations
  • Reports and keeps current on security issues and concerns
  • Provides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events
  • Provides other assistance to Security field staff as directed

Requirements

  • High school diploma or GED
  • At least one year of customer service experience (preferably two years in healthcare or hospitality)
  • Ability to pass an initial and annual criminal background check
  • Certification in CPR/AED/First Aid (will be provided)
  • Excellent communication skills
  • Friendly and service-oriented attitude
  • Preferably multi-language abilities

Nice to have

  • Multi-language abilities
  • Customer service experience in healthcare or hospitality

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