Security Agent

• Ensure a safe and secure environment for all members and staff
• Enforce all club policies for our members and guests in a warm and hospitable manner
• Respond to any medical or emergency needs within the club
• Understands all policies, procedures, standards, specifications, guidelines for The Quin
• Manages all emergency and medical incidents throughout the club
• Be attentive to members’ needs
• Compile daily shift reports providing hour by hour details of the day
• Assist with the member check in experience when necessary
• Be attentive and present at the front desk during peak business hours
• Have a thorough knowledge of all security systems and procedures
• Thorough knowledge of club policies, information, and hours of operation
• Conduct regular bag checks for staff during each shift
• Monitor vendor and visitor log and oversee work being conducted
• Assist People & Culture to manage employee lockers and conduct regular audits
• Manage and stock all First Aid kits, providing the Club Security Supervisor with daily inventory
• Remain in control and calm during any emergency situations
• Descalte any tense or concerning situations
• Respond and provide guidance for members and staff during fire alarms
• Provide First Aid, CPR and use AED when required
• Meet and walkthrough with emergency responders, showing them to the site of emergency
• Monitor club regularly and communicate any suspicious or concerning behavior
• Conduct regular property tours and communicate any notable damages
• Act as our security point of contact for any VIP visits and work directly with security details
• Monitor off site parking lot and report any issues to the FOH Manager on duty
• Any additional tasks as assigned pertinent to this role

• Experience in a security role required, at least 3 -5 years
• Hospitality security background preferred
• First Aid, CPR, AED Certified
• Ability to remain calm and professional in tense emergency situations
• Clear and concise communication skills
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Ability to learn and master NorthStar POS
• Excellent oral and written communication skills for reporting
• Detail oriented, good prioritization and follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• High School Diploma or equivalent

Hospitality security background preferred