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The Account Manager holds strategic responsibility for driving service improvement and innovation across assigned accounts. This includes identifying, evaluating, and implementing security technologies and operational enhancements that improve effectiveness, efficiency, and risk mitigation. The role uses data, performance insight, and client engagement to shape security strategies aligned to contractual and organisational objectives, ensuring services remain compliant, future‑focused, and commercially sustainable.
Job Responsibility:
Responsible for all customer and operational colleagues, with a comprehensive understanding of all functions including manned guarding, CCTV and access control, key holding, post room, reception, and business support
Regularly engage with clients to address their concerns, provide tailored solutions, and maintain open lines of communication, thereby strengthening trust and satisfaction
Manage staffing levels for contracted, ad-hoc, and special events including recruitment in line with BS7858, screening, and while ensuring sufficient and suitable relief staff are available
Maintain Assignment Instructions/Risk Assessments and ensure they remain accurate and up to date
Undertake ad-hoc projects as directed by the Client or Corps Security Management Team
Identify practical areas for personal development of the team, which can be implemented in conjunction with the Contracts Manager
To lead, manage and motivate direct reports including: goal setting, performance reviews, appraisals, coaching and development planning, and monitor attendance / timekeeping
Prompt and accurate submission of all necessary reports and performance measurement documentation to the appropriate departments
Effective rostering of site personnel
Attainment of Company’s Key Performance Indicators (KPI’s) and assist with investigation of apparent non-conformance
Requirements:
Excellent communication skills and a strong customer focus
A valid SIA Front-Line License - essential
A Full UK Driving License - desirable
Previous Security Account Management experience
Confidence and ability to establish and maintain good and effective working relationships at all levels
Ability to work to deadlines, multitasking and working under pressure
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)