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Securities Service Manager

United States, West Des Moines Employment contract 69324.00 - 115540.00 USD / Year · Job Posted July 02, 2026
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Job Description

Lead, coach and develop Sammons Retirement Solutions (SRS) Premier and/or Securities Service team to provide efficient, compliant and high quality service to our customers in support of the business unit's goals and established service level agreements (SLAs).

Job Responsibility

  • Lead, coach and develop Sammons Retirement Solutions (SRS) Premier and/or Securities Service team
  • Work with Broker Dealer customers through the management of initial application review, not-in-good order follow up, incoming transfer facilitation and insurance for sales of Variance Annuity and Mutual Fund products
  • If working with Securities Service, complete daily trades with fund managers based on previous day activity and complete daily balancing process
  • Manage many of the post issue processes for block of business
  • Lead and develop team and individual KPIs, SLAs and goals
  • Attract and retain top talent
  • Partner with each team member to focus on individual performance
  • Review and analyze systems, processes and data to improve workflow and increase efficiency
  • Active learner keeping abreast of industry trends
  • Support and provide department level training
  • Effectively lead and manage customer service related issues and process improvements
  • Actively manage the department budget
  • Foster internal and external working relationships
  • Lead, develop and engage employees in multi-site locations (including remote)
  • Support and reinforce our commitment to operational, financial and internal controls processes
  • Create and maintain an operating environment that embraces our shared values, Sammons Leadership Series (SLS) principles and our corporate culture
  • Commitment to embrace Sammons Financial Group Companies shared values
  • As stated within the Company Attendance and Punctuality policy, regular attendance is required
  • Participate in other initiatives and/or projects as necessary

Requirements

  • Bachelor's Degree or equivalent work experience Preferred
  • Minimum 5 years' Insurance or Securities industry experience Preferred
  • Prior management of KPIs, SLAs, planning, and workforce management data Preferred
  • Bias to action and sense of urgency and possess problem solving, strategic and process thinking skills
  • Effective leadership, coaching, motivation and decision making skills
  • Strong focus on customer service
  • Proven ability to manage multi-faceted business needs and diverse processes
  • Effectively lead workforce dispersed in multi-site locations servicing multiple lines of business and product lines
  • Exceptional verbal, written and visual communication skills
  • Must exhibit a strong emotional intelligence
  • Self-motivated and ability to work independently and effectively under deadline pressures
  • Strong analytical skills to evaluate facts and data using sound and mature judgment
  • Balance all business decisions weighing the cost benefits of each to ensure that cost effective solutions are reached, keeping in mind long term benefits and automation
  • Travel up to 25% may be required
  • Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
  • FINRA regulations require fingerprinting for this position

What we offer

  • Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
  • Competitive compensation with a performance-based incentive program
  • 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
  • Friday afternoons off year-round, generous paid time off, and paid holidays
  • Paid development time, tuition reimbursement, and professional development opportunities
  • Volunteer time off, and company nonprofit matching gift program

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