Job Description:
About this role: Wells Fargo is seeking a... About this role: Lead large and complex LOB operations, managing a 50+ member team to deliver high‑quality, cost‑effective services for U.S. stakeholders. Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement. Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment. Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls. Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention. Foster a high‑performance culture through effective leadership, recognition programs, and readiness to work night shifts to support U.S. operation Build high‑performance culture through effective leadership, recognition programs In this role, you will: Provide leadership across Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements. Guide teams to improve processes, enhance controls, optimize resources, and deliver on WIM Operations’ strategic priorities. Collaborate with senior leaders to influence strategic direction and contribute to long‑term transformation goals across client, operational, risk, cultural, and financial outcomes. Recruit, develop, and retain top talent while fostering a high‑engagement, high‑accountability culture supported by clear performance metrics. Ensure robust compliance by implementing operational policies, adhering to regulatory standards, and meeting SLAs with partners and stakeholders. Develop and execute multi‑year transformation roadmaps, including effective change management plans in partnership with COEs, Operations, Ops Tech, and cross‑functional teams. Lead continuous improvement by simplifying end‑to‑end processes, benchmarking industry best practices, and ensuring procedures remain current and efficient. Develop and implement measurement strategies with Finance and other partners to track impact, ensure alignment with goals, and drive remediation where required. Leverage data‑driven insights to manage team performance, enhance decision‑making, and drive operational excellence. data‑driven insights to manage team performance, enhance decision‑making, and drive operational excellence.
