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Wells Fargo is seeking a Security Operations Associate. This candidate will join the Wealth and Investment Management (WIM) Operations Publishing team, which is part of the Forms Administration department. This position is responsible for designing, publishing, and maintaining a vast library of intranet content regularly leveraged by subject matter experts, both in client-facing and support roles, throughout WIM Operations. The ideal candidate is a technology-minded individual with advanced communication skills who is self-motivated, can reliably meet established deadlines, and is adaptable enough to pivot quickly when priorities shift unexpectedly.
Job Responsibility:
Participate in low complexity lifecycle support tasks and help identify opportunities for process improvements within Securities Operations
Review basic or tactical issues, policies or procedures for which answers can be quickly obtained, related to low risk tasks and deliverables with narrower impact
Receive direction from manager and exercise judgment within defined parameters related to resolving situations on a full process within a trade environment, while developing understanding of various functions, policies, and procedures
Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals
Build expertise in operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
Assist in gathering data to support resolution of issues
review and analyze functional operational tasks that require research and evaluation
Resolve low complexity escalated issues within the scope of responsibility in Security Operations
Research low complexity business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests
Support overall effectiveness of the team according to plans
monitor daily securities and cash related production work
Contribute to implementation of projects, new or revised processes, and procedures that require coordination among operation teams and may perform analysis for initiatives that support business strategies
Requirements:
6+ months of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice to have:
Web design/publishing experience (SDL Tridion experience is a major bonus.)
Familiarity with User Experience Design (UXD)
Experience with HTML, XML, and multimedia technologies
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) skills
Proficient Adobe Acrobat skills
Familiarity with documentation accessibility requirements and experience remediating ADA issues