This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role is accountable for improving the efficiency, consistency and quality of operational design processes by embedding effective knowledge management practices and enforcing secure-by-design governance across the lifecycle of change. It focuses on leveraging data-driven insights, knowledge and innovation to demonstrate value, increase efficiency, reduce costs, drive governance and improve outcomes aligned to business objectives. It works collaboratively across the security function and business to understand the end-to-end process of security, the necessary governance to drive security outcomes spanning security functions and continuously optimises ways of working. This role also ensures we are driving the maximum value out of our security practice for the business by driving key performance indicators and reporting on these as necessary. This is role is pivotal to driving maturity out of everything our security practice does and therefore its stakeholders span internal teams, the wider department, PBTG and business stakeholders across the Group.
Job Responsibility:
Leads on driving governance for design delivery for Security and aligning this to internal security governance in PBTG
Leads on driving knowledge lifecycle for the function (CVRR) to maximise the value and relevance of our data and knowledge resources
Drives the adoption of design pattern methodology and standards across delivery units helping the design and delivery community to realise good security
Defines and enforces the knowledge artefacts for design change and works with business stakeholders to implement workable and consistent approaches
Leads the performance analysis and strategy for security processes, tooling and metrics to identify optimisation opportunities
Leads or drives the adoption of continuous improvement and lean methodologies
Develops strategies to improve efficiency and enhance customer satisfaction
Drives collaboration with wider security functions to align optimisation initiatives with business needs
Defines data-driven decision making to analyze quantitative and qualitative data to understand performance trends
Defines opportunities for AI as appropriate within scope of role
Uses tools such as A/B testing, predictive analytics and customer journey mapping to identify actionable improvements
Ensures the implementation and monitoring of optimisation initiatives
Monitors results, defines and tracks KPIs to measure outcomes
Uses customer centric approaches to focus on delivering value and enhancing customer experience
Works with and establishes relationships with business customers to understand performance and value gained from consultancy services
Leverages intelligence on customer behaviour to apply objective optimisation opportunities and design governance improvements
Contributes to the continuous improvement of consultancy tooling to innovate with new capabilities
May adapt strategy and approach to achieve knowledge, governance and reporting outcomes
Requirements:
Strong People management background with experience in running a large efficient matrix managed team
Demonstrates own initiative to resolve problems and issues as and when they occur
and uses appropriate thought leadership to guide teams to solve complex and long-standing issues
Background in security management, process development and stakeholder management
Highly effective inter-personal and stakeholder management skills. Able to communicate up to senior levels within BT and equivalent externally
Capable and pragmatic leader, able to work diligently towards goals that will be achieved by changing already systemic and embedded was of working
Understands and empathises the agendas & needs of others, alongside the needs of the business. Breaks down silos, works brilliantly with partners both within and outside of the organisation to deliver business results
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities