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We are looking for someone to provide high-quality clinical typing and administrative support to our specialty teams across the Trust. You will work with the Secretarial Team Leader and clinical staff to ensure the smooth running of operations and help deliver exceptional patient care. Your main responsibilities will include typing clinical letters, managing correspondence, and carrying out administrative tasks based on notes or dictation.
Job Responsibility:
Type clinical letters, correspondence, and admin tasks from notes or dictation
Ensure clinic letters are sent out on time and to the required standards
Communicate with secretaries and consultants to meet 18-week targets
Manage patient appointments, waiting lists, and tests, escalating issues when needed
Update RTT info and help with database management
Handle office tasks like photocopying, filing, and managing post
Provide phone support to parents and escalate complex issues
Requirements:
Educated to GSCE standard including Grade C in English or Equivalent Skills in Written English Language (SPAG, Spelling, Punctuation, Grammar)
RSA II typing or equivalent typing experience
Experience of audio-typing in a secretarial role
Experience of working in a customer-focused environment
Experience of working with different computer software eg email, internet etc
Word-processing & audio-typing skills
Good time management skills with the ability to prioritise work according to deadlines
Able to work as part of a team and under own initiative
Good verbal and written communication skills with team / clients/ relatives using tact when required
Ability to establish and maintain effective working relationships
Ability to deal with conflict
Adaptable to change
Attention to detail and accuracy
Nice to have:
RSA III or equivalent qualification or equivalent experience