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Our client, a government contractor supporting DoD mission software programs, is seeking an In-Service Engineer for a full-time opportunity. This role will support deployed software products used for DoD organizational messaging, information sharing, monitoring, and related operational workflows.
Job Responsibility
Focus on product sustainment, customer support, release delivery, field issue investigation, documentation, training, and support for embedded Product Support Engineers
Work closely with customers, Product Support Engineers, software development teams, and internal stakeholders to troubleshoot production issues, validate releases and patches, support installation and upgrade activity, and ensure deployed products remain operational and supportable in customer environments
Requirements
Active Secret clearance required to start
Must be comfortable obtaining a Top Secret / SCI clearance with full scope polygraph
5+ years of experience in a customer-facing technical role such as product support, systems integration, field engineering, system administration, testing, or operations support
Strong troubleshooting skills, including the ability to diagnose issues using logs, system behavior, user reports, configuration details, SQL data, scripts, and other available technical evidence
Ability to articulate technical information clearly to customers, field support personnel, developers, and non-technical stakeholders
5+ years of experience supporting, administering, or troubleshooting Java applications
5+ years of experience working in Linux-based environments, including Linux command line tools, Bash scripting, logs, system errors, and configuration files
CompTIA Security+
Experience deploying, maintaining, and troubleshooting web application environments
Experience with web servers such as Jetty, Apache, or IIS
Understanding of networking concepts, sockets, web services, PKI, certificates, and key management
Experience conducting manual QA, validation testing, installation testing, or customer acceptance support
Ability to create and update technical documentation, release notes, installation guides, support procedures, advisories, and customer-facing technical materials
Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field. Four additional years of directly relevant technical experience may substitute for a bachelor’s degree. An associate degree in a related technical field plus two additional years of directly relevant technical experience may also substitute.
Nice to have
Ability to read, understand, and troubleshoot Java or JavaScript code
Experience with virtual machines, cloud environments, Azure, development/test environments, or internal support infrastructure
Experience with DoD Organizational Messaging, Information Transport Service, Defense Messaging, Naval Messaging, Military Messaging, Legacy Messaging, or related mission systems
Experience supporting mission software in DoD, federal, or classified customer environments