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Second Shift Mexico Coverage Specialist

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Arrive Logistics

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Location:
Mexico , Guadalajara

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the MX Afterhours Carrier Representative, you will use your enthusiasm and tracking experience to help deliver premier service to our cross-border department. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as customer-facing representatives within the Mexico team.

Job Responsibility:

  • Utilize Ring Central, ARRIVEnow, email, Slack, and WhatsApp to update our systems properly and communicate with our drivers
  • Inbound/Outbound calls to drivers and dispatchers with professionalism
  • Inbound calls are required
  • depending on the company’s needs, you will be responsible for assisting certain carrier groups
  • Become knowledgeable in the various visibility tools used by our carrier partners
  • Your first resource for tracking will be phone calls (Inbound/Outbound) or WhatsApp groups
  • You will also have different tracking tools in case you are unable to get a tracking update by phone, such as “cuenta espejo” and other GPS tracking tools
  • Enter and update information accurately in our tracking software
  • In which you will be responsible for achieving daily metrics
  • Expectations will be set by the management team and reviewed regularly
  • Stay up to date and follow the company-wide SOPs and standards set
  • Utilize the tracking board daily for best tracking practices
  • Communicate with internal departments to proactively relay information
  • Ensure that loads are updated on time, making sure our CS and AH reps are receiving information about their load that will ensure making the set appointment times
  • Manage and communicate appointments and/or crossing documents to ensure shipments are being picked up and delivered on time, while also working to set up proper expectations for transit
  • Exemplify a level of assertiveness to identify issues and solve them
  • Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters
  • All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager
  • Work Schedule Mon-Fri 14:00-20:00 hrs MX Central Time

Requirements:

  • College degree preferred
  • Ability to work in a fast-paced environment
  • Proactiveness
  • Must be bilingual in Spanish and English
What we offer:
  • Monthly grocery vouchers
  • Vacation days
  • Savings fund
  • Medical insurance (including dental and vision plans)
  • Casual dress code
  • Office-wide engagement activities, team events, happy hours
  • Work in new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
  • Free coffee
  • Free counseling sessions through Employee Assistance Program
  • Referral Program

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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