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As a Second-Shift Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Mexico Operations. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.
Job Responsibility:
Obtain pickup and delivery appointments from shippers and consignees within your customer’s network and ensure accurate data entry when building loads
Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups, deliveries, and obtaining tracking updates
Resolve issues with urgency and escalate complex problems as needed to meet customer needs
Understand customer KPIs, review account performance to identify trends, and present ideas for continuous improvement and cost savings
Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
Manage customer TMS systems and keep up to date with tracking updates and in and out times when needed
Focus on accuracy and timeliness while building loads for our customer account(s)
Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination
Deliver effective and timely communication with Carriers directly and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
Communicate with customer contacts proactively when a shipment will be delayed
Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
Prioritize exceptions by working with the Carrier team to provide timely updates to customers
Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico
Requirements:
Bachelor’s degree in a relevant field of study preferred
2+ of experience in a 3PL or supply chain environment
1+ years of cross-border experience
Ability to thrive in a fast-paced, high-pressure environment while multitasking
Strong collaboration and cross-functional communication skills, both verbal and written
Proven demonstration of commitment and work ethic in a school or work setting
Polished communicator with exceptional interpersonal skills, both verbal & written
Able to take verbal/written instruction and execute with confidence
What we offer:
Monthly grocery vouchers
Vacation days
Savings fund
Medical insurance (including dental and vision plans)
Casual dress code
Office wide engagement activities, team events, happy hours
New Guadalajara office located in Torre 1500
Free coffee
Free counseling sessions through Employee Assistance Program