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Second Shift Mexico Account Associate

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Arrive Logistics

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Location:
Mexico , Guadalajara

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Second-Shift Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Mexico Operations. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.

Job Responsibility:

  • Obtain pickup and delivery appointments from shippers and consignees within your customer’s network and ensure accurate data entry when building loads
  • Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups, deliveries, and obtaining tracking updates
  • Resolve issues with urgency and escalate complex problems as needed to meet customer needs
  • Understand customer KPIs, review account performance to identify trends, and present ideas for continuous improvement and cost savings
  • Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
  • Manage customer TMS systems and keep up to date with tracking updates and in and out times when needed
  • Focus on accuracy and timeliness while building loads for our customer account(s)
  • Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination
  • Deliver effective and timely communication with Carriers directly and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
  • Communicate with customer contacts proactively when a shipment will be delayed
  • Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
  • Prioritize exceptions by working with the Carrier team to provide timely updates to customers
  • Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
  • Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico

Requirements:

  • Bachelor’s degree in a relevant field of study preferred
  • 2+ of experience in a 3PL or supply chain environment
  • 1+ years of cross-border experience
  • Ability to thrive in a fast-paced, high-pressure environment while multitasking
  • Strong collaboration and cross-functional communication skills, both verbal and written
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Polished communicator with exceptional interpersonal skills, both verbal & written
  • Able to take verbal/written instruction and execute with confidence
What we offer:
  • Monthly grocery vouchers
  • Vacation days
  • Savings fund
  • Medical insurance (including dental and vision plans)
  • Casual dress code
  • Office wide engagement activities, team events, happy hours
  • New Guadalajara office located in Torre 1500
  • Free coffee
  • Free counseling sessions through Employee Assistance Program
  • Referral Program

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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