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Second Shift Coverage Specialist

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Arrive Logistics

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Location:
Mexico , Guadalajara

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the MX Afterhours Carrier Representative, you will use your enthusiasm and tracking experience to help deliver premier service to our cross border department. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as customer facing representatives within the Mexico team.

Job Responsibility:

  • Utilize Ring Central, ARRIVEnow, email, slack, and Whatsapp to update our systems properly and communicate with our drivers
  • Inbound/Outbound calls to drivers and dispatchers with professionalism
  • Inbound calls are required depending on the company’s needs, you will be responsible for providing assistance to certain carrier groups
  • Become knowledgeable in the various visibility tools used by our carrier partners
  • Your first resource for tracking will be phone calls (Inbound/Outbound) or whatsapp groups. You will also have different tracking tools in case you are unable to get a tracking update by phone such as “cuenta espejo” and other GPS tracking tools
  • Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly
  • Remain up to date and follow company-wide SOPs and standards set
  • Utilize the tracking board on a daily basis for best tracking practices
  • Communicate with internal departments to proactively relay information
  • Ensure that loads are updated in a timely manner, making sure our CS and AH reps are receiving information about their load that will assure making the set appointment times
  • Manage and communicate appointments and/or crossing documents to ensure shipments are being picked up and delivered on time , while also working to set up proper expectations for transit
  • Exemplify a level of assertiveness to identify issues and solve them
  • Guarantee that the quality of calls, notes, emails, and overall information is aligned with our parameters
  • All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager

Requirements:

  • College degree preferred
  • Ability to work in a fast pace environment
  • Proactiveness
  • Must be bilingual in Spanish and English
What we offer:
  • Monthly grocery vouchers
  • Vacation days
  • Savings fund
  • Medical insurance (including dental and vision plans)
  • Casual dress code
  • Office wide engagement activities, team events, happy hours
  • New Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
  • Free coffee
  • Free counseling sessions through our Employee Assistance Program
  • Referral Program

Additional Information:

Job Posted:
April 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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