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ASML Logo ASML · IT - Administration

Second Line Support Engineer

Netherlands, Veldhoven · Job Posted May 11, 2026
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Job Description

In the role of Second Line Support Engineer for Logistics Operations, you combine your pro-active can-do mentality to (support) fixing operational issues on the spot, with your (Logistical) expertise. You contain the issue and will make sure to prevent it from happening again by solving it yourself, or address it to the right level of support. In this role, you will be part of the Disturbance Management Dayshift team. Daily, you support our First Line Support Engineers in operational issues (in DNs and C4Cs). You visualize and analyse performance trends of disturbances and are in charge of maintenance of documentation and master data. Over time, you will have the opportunity to develop more specific expertise within these responsibility areas.

Job Responsibility

  • Operationally act as a second line of support for DNs (Disturbance Notifications) and C4Cs (Cloud4Customer)
  • Act as a packaging and cleanliness expert, maintain documentation and master data on packaging instructions, packaging strategies, cleaning codes, Re-Use indicator, SAP routings, SAP Integrity, New Product Introductions
  • Develop & standardize new tools for logistical processes in collaboration with D&E
  • Ensure that the right tooling, processes and work instructions are available for operations for new products developed by D&E
  • Work together with our NPI Engineer(s) to ensure logistical requirements are properly taken into account during design phase of new products
  • Act as an active counterpart for our third line of support (E.g. D&E)
  • Identify and visualize improvement potential in operational processes based on issue descriptions of individual DN and C4C incidents
  • Organize structural incident follow-up by facilitating and chairing RCA meetings for DNs and C4Cs, like DRB (Disturbance Review Board)
  • Have an active role in knowledge sharing and process standardization within the Disturbance Management department

Requirements

  • Higher (Technical) Educational Level or equivalent working/thinking level
  • Minimum of 3 years of ASML relevant work experience (Engineering or Support role)
  • Experience within Logistics Operations and/or direct stakeholders is an advantage
  • Adequate English language skills in speech and writing
  • Affinity with data (analytics and visualization), operating instructions, process flow charts, routings, process parameters, work preparation and indicators
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