Second Line Support Analyst Job at Ampa - Legal & Professional Services (West Sussex)

Second Line Platform Support Analyst

As a second line Platform Support Analyst, you will be responsible for providing...

Location

India , Mumbai

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
Strong problem solving and customer-service skills
Strong ticket management and communication skills
Strong ownership mentality
Passionate about customer service and the customer journey
Excellent leadership and mentoring skills
Strong knowledge in scripting (any
Powershell, Python, C/C#, Go, Java, Javascript)
Strong knowledge in database querying (any
SQL, Elasticsearch)

Job Responsibility

Provide collaborative day-to-day support of business applications
Collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email
Support company products and applications (web and desktop applications implemented and used within the company)
Manage and coordinate urgent and complicated support issues
Determine root cause of issues and communicate appropriately to internal customers
Work with Atlassian ITSM ticketing system and achieve Service Level Targets
Communicate clearly and efficiently with Platform Support team and other peers
Assist in and prepare Platform Support documentation

Fulltime

Web Support Analyst

Are you passionate about technology and customer support? Do you thrive in dynam...

Location

United Kingdom , Crowborough

Salary:

28000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Understanding of HTML, CSS, and JavaScript for front-end adjustments
Experience using SQL for data investigation and reporting
Familiarity with website platforms, integrations, or EPOS/web-connected systems
General understanding of hosting environments, APIs, or basic server concepts
Experience in a customer-facing technical support or training role

Job Responsibility

Provide second-line support for web, NCompass, and integration-related queries via phone and email
Investigate and resolve operational issues affecting customer websites and connected systems
Diagnose faults and analyse data using system tools, application interfaces, and SQL queries
Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues
Perform site-by-site configuration and operational adjustments
Execute controlled front-end changes using HTML, CSS, and JavaScript
Carry out defined server or environment tasks
Ensure all changes are tested, recorded, and applied
Prepare and maintain customer-facing guides, training materials, and operational documentation
Keep internal support procedures and knowledge resources up to date

Fulltime

Application Support Analyst

The Application Support Analyst is responsible for taking ownership of issues an...

Location

United Kingdom , London

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally finance
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Knowledge of scripting language (PowerShell, Python…)
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation in existing template
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

Application Support Analyst

The Application Support Analyst is responsible for taking ownership of issues an...

Location

France , Paris

Salary:

Not provided

Marex

Expiration Date

Until further notice

Requirements

Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
Must be able to work under demanding conditions with a calm demeanour
Experience gained in a financial services background, ideally banking
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade

Job Responsibility

Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second- and third-line support
Create and deploy PowerShell scripts providing a range of business functions
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation
produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritisation awareness
Manage vendor system upgrades and implementation

Fulltime

Product Support Analyst

As a Product Support Analyst, you’ll serve as the first point of contact for use...

Location

Singapore , Singapore

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
Experience managing tickets through triage, SOP-driven resolution, and incident documentation
Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
Comfortable testing and validating new product releases alongside QA and development teams
Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
Demonstrated interest in legal technology and workflow-driven software solutions

Job Responsibility

Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
Guide clients on product usage and best practices to maximize user experience and efficiency
Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
Assist in testing and validating new software features, patches, and updates before release
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction

What we offer

22 days annual holidays, flexible working, and length of service entitlement
Loyalty Share Scheme
Healthcare Insurance
Dental Insurance
Additional Childcare Leave
A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
Accessible and modern office spaces
Company social events

Fulltime

Senior IT Support Analyst

Join our team and you’ll be responsible for delivering exceptional IT support ac...

Location

Germany , Dusseldorf

Salary:

Not provided

StepStone

Expiration Date

Until further notice

Requirements

Proven experience in a Senior IT support role, within a global or multi-site environment
Excellent communication skills in German and English (written and verbal)
Degree in Computer Science, Information Technology, or equivalent professional experience
Industry certifications
ITIL, Network A+ or Microsoft certifications
Willingness and ability to travel to regional and international office locations as required

Job Responsibility

Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction
Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices
Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance
Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication
Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required

What we offer

30 days of holidays + 2 extra days for Christmas and New Year's Eve
Hybrid working model
Company pension scheme
24/7 Employee Assistance Programme
Life Assurance Cover
Volunteering days
Job bike
Discounted parking or job ticket
In-house gym
In-house barista

Fulltime

Financial Risk Analyst

Make a difference within a growing life and pensions provider as a Financial Ris...

Location

United Kingdom

Salary:

Not provided

Star Actuarial Futures

Expiration Date

Until further notice

Requirements

Part-qualified actuary (or talented exam-stopper)
Life industry or pensions fund/investments experience
Previous risk management experience
Understanding and experience of investments within the life or pensions industry, especially credit risk and illiquid assets
Experience of the regulatory environment in the UK

Job Responsibility

Play a leading role in overseeing the financial risks of the company
Provide 1st line review to assess/ensure effectiveness of frameworks and processes that identify, monitor and manage financial risks
Provide support for the ongoing second line oversight of the first line's management of credit risks and ALM activities
Provide oversight of Matching Adjustment-related risks

What we offer

excellent package

Fulltime

Product Support Analyst

This is a customer‑facing role that works closely with our Commercial, Product, ...

Location

United Kingdom , London

Salary:

Not provided

TXODDS

Expiration Date

Until further notice

Requirements

Experience in sports betting and racing, with strong understanding of odds, racing workflows, or related product domains
Background in customer-facing product support, technical support, or similar roles
A proactive, self‑directed mindset - able to learn independently, dig into complex products, and troubleshoot issues confidently
A willingness to embrace a steep learning curve
Excellent communication skills, with the ability to explain technical information clearly to both customers and internal teams
Strong problem-solving skills and the ability to manage conflicting priorities in a busy environment
A collaborative approach, working well with Triage, Product, Development, Commercial, and wider stakeholders

Job Responsibility

Supporting customers through onboarding and integration, helping them implement and use TXODDS products effectively
Providing second‑line product support, including incident management, investigation, escalation, and customer communication
Monitoring dashboards, alerts, and service performance to ensure accurate, timely data delivery across TXODDS products
Monitoring and validating sports data (including racing and odds accuracy), identifying anomalies or missing information, and resolving issues quickly
Acting as the All Sported product specialist, leading release/change management, customer communications, documentation, and internal training
Coaching and supporting Triage colleagues to ensure tickets across all service desks are handled efficiently
Working closely with developers and internal stakeholders to diagnose root causes and represent customer needs
Contributing to post‑incident reviews and identifying improvements across processes, tools, and workflows to strengthen change management, product governance, and Client Services
Creating and maintaining documentation, user guides, knowledge base articles, and internal training materials
Participating in the Client Services rota, including a weekend day and occasional out‑of‑hours work once fully trained

Second Line Support Analyst

Ampa - Legal & Professional Services

Location:

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Second Line Support Analyst

Second Line Platform Support Analyst

Web Support Analyst

Application Support Analyst

Application Support Analyst

Product Support Analyst

Senior IT Support Analyst

Financial Risk Analyst

Product Support Analyst

Second Line Support Analyst

Ampa - Legal & Professional Services

Location:

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Second Line Support Analyst

Second Line Platform Support Analyst

Web Support Analyst

Application Support Analyst

Application Support Analyst

Product Support Analyst

Senior IT Support Analyst

Financial Risk Analyst

Product Support Analyst

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
April 27, 2026