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Second Line Platform Support Analyst

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Corsearch

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a second line Platform Support Analyst, you will be responsible for providing collaborative day-to-day support of business applications. The Platform Support team will collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email. This individual must be a clear candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer-service

Job Responsibility:

  • Provide collaborative day-to-day support of business applications
  • Collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email
  • Support company products and applications (web and desktop applications implemented and used within the company)
  • Manage and coordinate urgent and complicated support issues
  • Determine root cause of issues and communicate appropriately to internal customers
  • Work with Atlassian ITSM ticketing system and achieve Service Level Targets
  • Communicate clearly and efficiently with Platform Support team and other peers
  • Assist in and prepare Platform Support documentation

Requirements:

  • Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)
  • Strong problem solving and customer-service skills
  • Strong ticket management and communication skills
  • Strong ownership mentality
  • Passionate about customer service and the customer journey
  • Excellent leadership and mentoring skills
  • Strong knowledge in scripting (any
  • Powershell, Python, C/C#, Go, Java, Javascript)
  • Strong knowledge in database querying (any
  • SQL, Elasticsearch)
  • Basic knowledge of web application architecture (Front-end, Back-end, APIs etc.)
  • Excellent English language communication skills, both verbal and written
  • Excellent written & verbal communication, interpersonal, and presentation skills
  • Strong customer-service and problem solving skills
  • Ability to work collaboratively in a geographically distributed team environment
  • Able to effectively prioritize work under pressure in a highly dynamic work environment
  • The natural ability to proactively reach out and facilitate communications
  • Strong desire to learn new technologies, techniques, and tools

Nice to have:

  • Basic knowledge of cloud based infrastructure would be a plus (any
  • Azure, AWS, Google Cloud)
  • Basic knowledge of messaging brokers and queues would be a plus (any
  • Kafka, RabbitMQ)

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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