CrawlJobs Logo

Second Line Operations Engineer

vodafone.com Logo

Vodafone

Location Icon

Location:
Romania , Bucuresti

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a Second Line Operations Engineer to manage Fixed Networks in a multi-vendor environment. This role focuses on preventive and corrective troubleshooting to ensure service quality and continuity, while minimising restoration time for Fixed and Transport Network Elements. You will collaborate with 1st Line Operations teams, develop alarm analysis procedures, and support integration activities alongside planning and delivery functions.

Job Responsibility:

  • Conduct troubleshooting and repair actions during incidents, including vendor escalation, to restore Access Network services promptly
  • Perform proactive maintenance to prevent incidents and optimise network performance, addressing capacity issues through trend analysis
  • Execute planned activities such as network rollout, software upgrades, and parameter changes, ensuring service quality and avoiding regressions
  • Manage and implement automation initiatives using scripts or programming languages
  • Carry out acceptance testing and integration/configuration of new fixed network elements

Requirements:

  • University degree in Electronics, Telecommunications, or Information Technology
  • 1–2 years of experience in Fixed/IP/Transmission Network Operations and Maintenance
  • Strong understanding of networking principles and protocols: DOCSIS 2.0, 3.0 & 3.1, CCAP, IP (Routing, Switching), QoS, and equivalent CCNA-level knowledge
  • Good knowledge of HFC network design principles
  • Familiarity with fixed access technologies (DOCSIS, FTTH) and IP networking
  • Basic scripting knowledge
What we offer:
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Second Line Operations Engineer

Support Engineer

As a Support Officer, you will handle IT problems and respond to IT requests and...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
  • Experience in providing first-line and/or second-line IT support
  • Knowledge of hardware components (desktops, laptops, printers, peripherals)
  • Familiarity with common operating systems (Windows, macOS, Linux)
  • Understanding of common software applications (Microsoft Office, O365, email clients, Intune)
  • Experience in troubleshooting common IT issues
  • Ability to communicate technical issues to non-technical users
  • Experience with service desk- and remote tools (e.g. ServiceNow, Jira)
  • English, French and Dutch language skills
Job Responsibility
Job Responsibility
  • Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
  • Analyze and resolve requests
  • Keep end users and colleagues informed throughout the process
  • Liaise with System Engineers for further escalations related to infrastructure or application issues
  • Contribute to building a Knowledge Base and actively share knowledge
  • Provide support for all Sopra Steria companies across various sites in the BeLux region
  • Occasionally provide on-site support at remote locations
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Access to more than 250 trainings
  • Opportunity to connect with fellow Sopra Steria colleagues at various team events
  • Fulltime
Read More
Arrow Right

Global Head of Operational Risk - Markets & Broker Dealers

The 2nd LoD Global Head of ORM- Markets & Broker-Dealers is responsible for lead...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate-level education or equivalent experience
  • 15+ years direct experience as an executive-level risk professional in a large, global financial services organization with responsibility for managing risks and related operational processes and markets
  • Commercial experience highly required, including front office business management, trade execution / management / supervision, product development, in-business risk and control, and operations/middle office management functions
  • Proven subject matter expertise in operational risk management including process and controls engineering
  • Strong working knowledge of operational risk management frameworks in a global organization
  • Demonstrated success in managing and advising on risk policy/strategy
  • Subject Matter Expert in financial instruments, risk metrics and control design/performance optimization strategies
  • Expert analytical, technical and quantitative skills including knowledge of control testing and assessment best practices
  • Expert knowledge of treasury, market risk, credit, liquidity management, secured financing, securitization, and derivative products
  • Proficient in MS Office applications (Excel/VBA, Word, PowerPoint) and SQL
Job Responsibility
Job Responsibility
  • Own and drive implementation and maintenance of the operational risk management framework including: policies, standards, technology and tools, monitoring and governance for Global Markets end-to-end inclusive of product control and business execution / Markets Operations
  • Review and agree with 1LOD the Appetite or Tolerance levels for Operational Risk categories together with the key indicators and thresholds for warning and breach
  • Ensure that Ops Risk for the Business (and country/business/LV, as applicable) is managed to defined Risk Appetite or Tolerance levels. In case risk levels are in potential and/or actual breach of defined thresholds, ensure risk exposure is well understood and there is a robust Path to Green to avert/remediate breach within an acceptable time frame
  • Review and confirm appropriateness and adequacy of first line risk identification, assessments (i.e. KMORs, MCA (RCSA), scenario analyses, third party reviews)
  • Where necessary, conduct independent second line operational risk assessments (e.g., reviewing control design and effectiveness of key processes, end-to-end deep dives of significant control breaks that impact multiple risk categories, lessons learned and near misses) and root cause assessments
  • Create aggregated risk profile for the Business using a combination of first line and independent second line assessments
  • Evaluate the quality and execution of the Business control design and effectiveness assessments and drive business efforts as needed to strengthen risk management, controls and other risk mitigation efforts
  • Escalate significant or unaddressed risk issues and control environment concerns to Business and Risk Leadership
  • Assess that the Business has the appropriate skills and experience and capacity for managing operational risks, and for implementing the operational risk framework
  • Lead 2nd line operational risk oversight of Product and New Activity risk management including NAC approval/voting membership, as well as regular monitoring of the Business portfolio of Products and Services
  • Fulltime
Read More
Arrow Right

Assistant Manager 1st Line TV Operations Engineer

We are seeking an individual to support the continuous monitoring and first-line...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
  • Comfortable working with multiple web-based applications and operational tools
  • Strong communication and collaboration skills
  • Proficient in English, both spoken and written
  • University degree in Electronics, Telecommunications, Information Technology, or a related discipline
  • Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
Job Responsibility
Job Responsibility
  • Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
  • Conduct first-level technical analysis to restore services during interruptions
  • Escalate complex or unresolved incidents to second-line operations teams
  • Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
  • Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
  • Participate in ongoing technical and professional development training sessions
  • Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs
What we offer
What we offer
  • Opportunity to work with next-generation television technologies in a fast-paced operational environment
  • Exposure to international teams and multi-vendor ecosystems
  • Continuous professional development through structured training programmes
  • Experience in real-time incident management and service restoration workflows
  • A collaborative environment that promotes learning and skill enhancement
Read More
Arrow Right

Assistant Manager 1st Line TV Operations Engineer

We are seeking an individual to support the continuous monitoring and first-line...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
  • Comfortable working with multiple web-based applications and operational tools
  • Strong communication and collaboration skills
  • Proficient in English, both spoken and written
  • University degree in Electronics, Telecommunications, Information Technology, or a related discipline
  • Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
  • 24*7 Shift
  • Troubleshooting
Job Responsibility
Job Responsibility
  • Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
  • Conduct first-level technical analysis to restore services during interruptions
  • Escalate complex or unresolved incidents to second-line operations teams
  • Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
  • Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
  • Participate in ongoing technical and professional development training sessions
  • Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs
What we offer
What we offer
  • Opportunity to work with next-generation television technologies in a fast-paced operational environment
  • Exposure to international teams and multi-vendor ecosystems
  • Continuous professional development through structured training programmes
  • Experience in real-time incident management and service restoration workflows
  • A collaborative environment that promotes learning and skill enhancement
Read More
Arrow Right

Assistant Manager 1st Line TV Operations Engineer

We are seeking an individual to support the continuous monitoring and first-line...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
  • Comfortable working with multiple web-based applications and operational tools
  • Strong communication and collaboration skills
  • Proficient in English, both spoken and written
  • University degree in Electronics, Telecommunications, Information Technology, or a related discipline
  • Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
  • provide 24*7 support
  • Troubleshooting
Job Responsibility
Job Responsibility
  • Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
  • Conduct first-level technical analysis to restore services during interruptions
  • Escalate complex or unresolved incidents to second-line operations teams
  • Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
  • Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
  • Participate in ongoing technical and professional development training sessions
  • Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs
What we offer
What we offer
  • Opportunity to work with next-generation television technologies in a fast-paced operational environment
  • Exposure to international teams and multi-vendor ecosystems
  • Continuous professional development through structured training programmes
  • Experience in real-time incident management and service restoration workflows
  • A collaborative environment that promotes learning and skill enhancement
  • Fulltime
Read More
Arrow Right

Director, Security GRC Program Lead

Meta is seeking a highly skilled Security GRC Program Manager to join our Risk O...
Location
Location
United States , Bellevue
Salary
Salary:
227000.00 - 287000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience as a leader and contributor in security risk management and compliance, including providing second-line oversight
  • Strong track record of operating effectively and influencing outcomes with Engineering, Product, GRC, and Legal partners
  • Extensive experience with Governance, Risk, and Compliance (GRC) and Legal functions
  • Deep expertise in security, with the ability to holistically understand relevant issues, partners, and products, and go deep on technical details
  • Proven ability to identify critical issues, balance competing priorities, translate technical and regulatory concepts for diverse audiences, and personally drive initiatives to completion
  • In-depth knowledge of complex global regulatory requirements (e.g., GDPR, SEC, PCI-DSS, NYDFS)
  • Demonstrated ability to build strong formal and informal networks with key influencers and decision makers inside and outside the company
  • Experience working in integrated privacy-security environments or familiarity with unified GRC frameworks across multiple risk domains
Job Responsibility
Job Responsibility
  • Lead and deliver on deeply complex, high-impact projects that shape Meta's risk profile and business trajectory
  • Proactively identify long-term, critical, and ambiguous problems, setting a clear vision and strategy for risk management in alignment with company goals
  • Partner with Central Security teams to analyze, streamline, and consolidate issues and risks from all sources (1LoD, 2LoD, 3LoD, external) into a clear, prioritized list for first-line-of-defense consumption and actioning
  • Integrate security risk management with Meta's Security Prioritization Framework (SPF) and contribute to capability maturity assessments to drive risk-based prioritization across the organization
  • Define and maintain clear interfaces and points of contact with the Security organization and other key partners, ensuring efficient governance and communication
  • Prepare regular updates and compliance documents to ensure Meta meets board and regulatory obligations, adapting processes and strategies to evolving regulatory and business environments
  • Drive cross-org execution, collaborating with Risk, Security, Legal, Product, and Engineering functions to deliver results and maximize impact
  • Champion organizational efforts to build and sustain diversity, culture, recruitment, onboarding, mentoring, and development programs, serving as a role model and mentor for others
  • Integrate learnings and best practices from/to sister 2LoD organizations (e.g., Integrity GRC, Privacy GRC), and partner with Product & Engineering teams on necessary second-line-of-defense tooling within the unified GRC framework
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right

Service Delivery Field Support Engineer

Join NTT DATA as a Field Support Engineer II, where you will provide second-line...
Location
Location
Indonesia , Jakarta Selatan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
  • Collaboration certifications such as - Valid CCNP Collaboration Certification required
  • Microsoft Voice certification (MS700 & MS720) advantageous
  • Valid Webex Calling & Webex Contact Centre certification
  • Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Collaboration technologies
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Cross Technology Service Delivery Field Support Engineer (L2)

Join a leading technology firm as a Cross Technology Service Delivery Field Supp...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
  • Collaboration certifications such as - Valid CCNP Collaboration Certification required
  • Microsoft Voice certification (MS700 & MS720) advantageous
  • Valid Webex Calling & Webex Contact Centre certification
  • Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Collaboration technologies
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy