Second Line Operations Engineer Job at Vodafone (Bucuresti)

Second Line Support Engineer

In the role of Second Line Support Engineer for Logistics Operations, you combin...

Location

Netherlands , Veldhoven

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Higher (Technical) Educational Level or equivalent working/thinking level
Minimum of 3 years of ASML relevant work experience (Engineering or Support role)
Experience within Logistics Operations and/or direct stakeholders is an advantage
Adequate English language skills in speech and writing
Affinity with data (analytics and visualization), operating instructions, process flow charts, routings, process parameters, work preparation and indicators

Job Responsibility

Operationally act as a second line of support for DNs (Disturbance Notifications) and C4Cs (Cloud4Customer)
Act as a packaging and cleanliness expert, maintain documentation and master data on packaging instructions, packaging strategies, cleaning codes, Re-Use indicator, SAP routings, SAP Integrity, New Product Introductions
Develop & standardize new tools for logistical processes in collaboration with D&E
Ensure that the right tooling, processes and work instructions are available for operations for new products developed by D&E
Work together with our NPI Engineer(s) to ensure logistical requirements are properly taken into account during design phase of new products
Act as an active counterpart for our third line of support (E.g. D&E)
Identify and visualize improvement potential in operational processes based on issue descriptions of individual DN and C4C incidents
Organize structural incident follow-up by facilitating and chairing RCA meetings for DNs and C4Cs, like DRB (Disturbance Review Board)
Have an active role in knowledge sharing and process standardization within the Disturbance Management department

Fulltime

Assistant Manager 1st Line TV Operations Engineer

We are seeking an individual to support the continuous monitoring and first-line...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
Comfortable working with multiple web-based applications and operational tools
Strong communication and collaboration skills
Proficient in English, both spoken and written
University degree in Electronics, Telecommunications, Information Technology, or a related discipline
Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
24*7 Shift
Troubleshooting

Job Responsibility

Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
Conduct first-level technical analysis to restore services during interruptions
Escalate complex or unresolved incidents to second-line operations teams
Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
Participate in ongoing technical and professional development training sessions
Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs

What we offer

Opportunity to work with next-generation television technologies in a fast-paced operational environment
Exposure to international teams and multi-vendor ecosystems
Continuous professional development through structured training programmes
Experience in real-time incident management and service restoration workflows
A collaborative environment that promotes learning and skill enhancement

Assistant Manager 1st Line TV Operations Engineer

We are seeking an individual to support the continuous monitoring and first-line...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
Comfortable working with multiple web-based applications and operational tools
Strong communication and collaboration skills
Proficient in English, both spoken and written
University degree in Electronics, Telecommunications, Information Technology, or a related discipline
Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance

Job Responsibility

Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
Conduct first-level technical analysis to restore services during interruptions
Escalate complex or unresolved incidents to second-line operations teams
Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
Participate in ongoing technical and professional development training sessions
Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs

What we offer

Opportunity to work with next-generation television technologies in a fast-paced operational environment
Exposure to international teams and multi-vendor ecosystems
Continuous professional development through structured training programmes
Experience in real-time incident management and service restoration workflows
A collaborative environment that promotes learning and skill enhancement

Assistant Manager 1st Line TV Operations Engineer

We are seeking an individual to support the continuous monitoring and first-line...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Knowledge of Internet Television technologies including IPTV, OTT, video compression concepts, and platform architecture
Comfortable working with multiple web-based applications and operational tools
Strong communication and collaboration skills
Proficient in English, both spoken and written
University degree in Electronics, Telecommunications, Information Technology, or a related discipline
Preferably 2–4 years of experience in technical operations, service monitoring, or maintenance
provide 24*7 support
Troubleshooting

Job Responsibility

Monitor Vodafone TV services round-the-clock using integrated fault management tools and network management systems
Conduct first-level technical analysis to restore services during interruptions
Escalate complex or unresolved incidents to second-line operations teams
Coordinate on-site support by engaging field engineers and external partners during localised outages and follow through until resolution
Issue timely notifications and updates related to outages and engage with Incident Management for alignment and coordination
Participate in ongoing technical and professional development training sessions
Operate in compliance with established operational frameworks, meeting response-time and service-quality KPIs

What we offer

Opportunity to work with next-generation television technologies in a fast-paced operational environment
Exposure to international teams and multi-vendor ecosystems
Continuous professional development through structured training programmes
Experience in real-time incident management and service restoration workflows
A collaborative environment that promotes learning and skill enhancement

Fulltime

Data Centre Network Operations Engineer

We are seeking a skilled Data Centre Network Operations Engineer to support and ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Telecommunication, Information Technology, Electrical Engineering, or a related field
3–5 years of experience supporting large data centre network environments
Strong analytical and problem-solving skills
Hands-on experience troubleshooting telco-grade routers, switches, firewalls, and load balancers
Working knowledge of routing, switching, and data centre networking technologies
Exposure to cloud concepts and environments (public or private)
Understanding of Agile and DevOps ways of working
Relevant technical certifications (such as CCNP, JNCIA/JNCIS, NSX, AWS, or equivalent) are desirable

Job Responsibility

Provide round-the-clock first-level network operations support for global data centre environments
Proactively manage and resolve network incidents raised through monitoring systems, customers, or internal teams within agreed SLAs
Escalate incidents to second- and third-line support teams or vendors when required, ensuring seamless handovers
Participate in major incident management calls and provide timely, clear updates to stakeholders
Support planned network activities, change management, and break-fix actions to maintain infrastructure uptime
Contribute to reducing repeat incidents by analysing root causes and collaborating on preventive actions
Review, update, and enhance operational runbooks, procedures, and knowledge bases to improve resolution efficiency

What we offer

Exposure to global, enterprise-scale data centre environments with high visibility across senior leadership
Opportunities to collaborate with diverse, international teams across multiple geographies
Clear pathways into second-line support and advanced network operations domains
Supportive environment that values continuous learning, knowledge sharing, and operational excellence

Fulltime

Manager Network Operations Engineer - Optical

We are seeking an experienced Network Operations Engineer to provide second-line...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in telecommunications with strong knowledge of Vodafone fixed networks
Expertise in Ciena Optical Products and Platforms (6500, 5410, Waveserver) and OneControl/MCP NMS
Strong understanding of OTN DWDM and SDH technologies
Analytical problem solver with a proactive, self-starting approach
Demonstrated ability to deliver exceptional customer service and manage complex issues effectively
HNC or equivalent qualification preferred but not essential

Job Responsibility

Deliver second-line technical support for customer optical services
Perform proactive and reactive fault management and troubleshooting
Identify and implement automation opportunities for knowledge bases and processes
Represent the team in internal and external forums, including direct customer engagement for incident management and service reviews
Drive resolution of technical escalations and lead best practices for owned platforms and systems

What we offer

Opportunity to work on cutting-edge optical technologies and platforms
Exposure to complex problem-solving and high-impact projects
Collaborative environment with global stakeholders
Career growth through continuous learning and development

Junior Engineer 1st Line with Czech

We are seeking a Czech-speaking Network Operations Analyst to support first line...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in English and Czech (mandatory)
Comfortable working with Windows-based and web applications
Strong communication and collaboration skills
A team-oriented individual with the ability to work in a dynamic, operational environment
Ideally experienced in a customer service or technical support environment within telecom, IT, or data centres
Familiarity with telecom technologies such as GSM, UMTS, LTE, IP, or transmission technologies is beneficial
Technical education in Electronics, Telecommunications, or IT or equivalent experience is advantageous
Basic understanding or certification (e.g. CCNA or similar) is desirable

Job Responsibility

Perform first line operations for Vodafone network systems in a multi-vendor environment
Monitor and maintain network performance using fault management systems and specialised NMS tools
Conduct preventive and corrective troubleshooting to ensure service continuity and meet restoration targets
Manage incidents by diagnosing faults, resolving issues, and escalating to second line support when needed
Dispatch field engineers and external partners for on-site issue resolution and maintain follow-up until closure
Provide timely communication on outages and coordinate with incident management teams
Support continuous improvement by updating NOC processes and procedures
Maintain accurate records in fault management systems throughout the incident lifecycle
Participate in ongoing training to develop technical capabilities

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
23 days off
Special Paternal Program - 4 months of paid paternity leave

Fulltime

Manager 1st Line TV Operations Lead

We are seeking an individual to lead the 1st Line TV Operations team responsible...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong understanding of IPTV, OTT, and Internet Television technologies, including platform architecture, video compression, and delivery concepts
Comfortable working with various web-based and Windows applications
A collaborative communicator with a focus on teamwork and service excellence
Proficient in English (spoken and written)
Self-motivated, adaptable, and keen to stay updated with evolving technology trends
Holds a university degree in Electronics, Telecommunications, or Information Technology
Ideally brings 4–6 years of experience in operations and maintenance environments

Job Responsibility

Guide and develop the team to support their progression and capability enhancement
Ensure complete adherence to business SLAs, KPIs, and quality targets
Perform first-level incident analysis, interruption handling, and service restoration activities
Escalate complex technical issues to second-line teams for swift resolution
Coordinate with field engineers and contractors for on-site support when required, ensuring end‑to‑end issue closure
Provide timely outage notifications and collaborate with Incident Managers and other stakeholders
Participate in ongoing internal and external training to enhance technical skills
Work in alignment with operational agreements and meet core service performance indicators including speed, response time, and error rates

What we offer

Opportunity to lead a high‑impact operations team ensuring exceptional customer experience
Continuous learning through internal and external training sessions
Exposure to multi‑vendor, multi‑market TV operations within a global ecosystem
The chance to influence service quality and operational improvement initiatives

Fulltime

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Second Line Operations Engineer

Job Description

Job Responsibility

Requirements

What we offer

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