Second Line IT Support Engineer

apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will be a key appointment in its delivery. We are looking for an experienced and skilled Senior IT Support Engineer to be part of our team as we undertake a significant transformation to modernize our IT services across the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering, being a critical and key role in supporting our end users and therefore being the face and representative of the IT service desk experience. Based at our Head Office in Trowbridge, Wiltshire, this position requires full-time, on-site attendance, five days a week. Occasional travel may be necessary to other locations, such as our distribution offices in Portbury or additional sites, depending on business needs. The role also includes participation in an on-call rota to provide out-of-hours support. An on-call payment will be provided for each active on-call week.