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The Seaway Residential Concierge position is part of the Residence team, and provides a warm, welcoming presence at the front desk. Our job is to ensure we are offering the best of luxury lifestyle living. The Seaway Residence Concierge has a unique opportunity to connect with, and know what matters most to our homeowners, allowing you to provide genuine, intuitive, and personalized service. You will need a wealth of knowledge and experience to assist the residents with their many needs and requests. Often this role will include making reservations in high demand restaurants, or providing suggestions for exclusive and unique experiences for entertaining their guests in the city. This requires a genuine desire to manage the details and ensure execution to the highest standards. The Front Desk is a high-activity center and requires managing arrivals, ensuring a smooth move-in experience, managing extensive amounts of deliveries, answering phones, and coordinating timely service with all team members.
Job Responsibility:
Efficiently manage the front desk operation including
welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents’ requests and feedback
Remain current on what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. Establish close contacts to provide information, ticketing, reservations, etc. for residents
Coordinate with the hotel for any resident request for services, reservations, or guest accommodations. Ensure clear communication between the hotel team and Seaway Residence team to give a seamless experience for the residents
Requirements:
Previous experience in a luxury residential property
A strong knowledge of the city, and the ability to match recommendations to the residents’ expectations
Attention to detail, and a commitment to successful execution of requests
US work authorization is required
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort