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The Senior Sales Associate plays a hands-on leadership role in the store, acting as a highly skilled Sales Associate who consistently delivers exceptional customer experiences and supports seamless daily operations. You will coach and mentor peers, helping to elevate team performance and maintain high standards in customer engagement. You will contribute to essential store operations such as stock management, and visual merchandising, ensuring the store runs efficiently and securely in line with company policies
Job Responsibility:
Exceed personal and store sales targets through expert consultative selling, upselling, and maximizing store KPIs
Handle escalated customer inquiries or challenges, turning them into loyalty-building moments
Serve as Keyholder: opening/closing the store, setting team priorities, providing sales reads, securing alarm protocols, and managing cash handling and bank deposits
Act as a conduit between employees, management and central, ensuring communication, daily priorities, promotions, and KPI-focused strategies are clear to the team
Support core operational activities including weekly/monthly stocktakes, inventory accuracy, receiving deliveries, and managing shrinkage
Oversee visual merchandising standards and execute floor resets and seasonal window changes
Coach, mentor, and motivate fellow team members, delivering dynamic on-floor training to elevate selling skills and KPIs
Support the Store Manager via the recruitment and induction of new employees
Requirements:
Consistently exceeded core KPIs, showcasing measurable performance in sales and customer service
Exhibited strong leadership and peer coaching skills, contributing to team development and performance
Demonstrated proficiency in key operational procedures and in-depth understand of policies
What we offer:
A highly competitive hourly rate of pay
Generous employee discount
Opportunities for development
A fun and engaging working environment, no two days will be the same