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As a Private Bar Attendant, your primary responsibility is to monitor and maintain the minibar in guest rooms, ensuring it is well-stocked and meeting the needs of our guests. You will report directly to the In Room Dining Manager and provide exceptional service to enhance the guest experience. The Private bar Attendant also meets any special guest requests for specific or preferred items and ensures that all incurred charges are posted to the guest portfolio prior to checkout. This position is exclusive to the In Room Dining gratuity pool.
Job Responsibility:
Regularly check and replenish minibars in guest rooms, ensuring a diverse selection of beverages and snacks
Verify proper display and expiration dates for all items in the minibar, maintaining cleanliness and organization
Address guest requests for minibar refills promptly and assist with inquiries about minibar offerings
Prioritize guest satisfaction by delivering exceptional service, addressing concerns, and maintaining accurate records of minibar consumption
Monitor minibar inventory levels, order replenishments as needed and conduct regular audits to prevent discrepancies
Generate daily reports on minibar activities, covering sales, consumption, and restocking needs
Promptly report any damaged or missing items to the In Room Dining Manager
Adhere to company policies, procedures, safety guidelines, and alcohol service regulations
Collaborate with the In Room Dining Manager and team members to ensure seamless guest services
Stay adaptable to meet the evolving needs of the hotel and its guests
Requirements:
Minimum 6 months food service or related work
Ability to count and record accurately
Ability to push carts with push/pull force of 50+ lbs
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
Candidates must possess valid US work authorization