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The Four Seasons Resort and Residences Napa Valley is seeking Pool Attendants to join our seasonal summer team! This position is open from April through October. Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard.
Job Responsibility:
Welcome and provide guests with food service, water and oshibori service, spritzing, towels and assistance with seating arrangements at the different Pools and Campo restaurant
Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas
Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
Deliver food to the correct tables and seat numbers while giving an accurate and appealing description of food
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner
greet guests according to Four Seasons Standards to ensure superior service
Manage the host stand, review the reservation book and make recommendations as to the setup of the table and chair sections
Responsible greeting the guest, seating, bidding farewell, answering telephone and taking reservations, and coordinating end of shift reservation data
Answer telephones according to Four Seasons' standards, taking reservations or providing information about the restaurant or other hotel services
Inspect and maintain daily menus to ensure quality, condition and appearance
Ensure safety and security is regulated and adhered to by guests and employees
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers, supervisors, and outside contacts
Requirements:
Six months to one year of experience in food and beverage service or equivalent
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Preferred experience in a luxury hotel or resort
Strong written and oral presentation skills in English
Ability to multi-task in a high volume and demanding environment
Requires basic food and beverage service knowledge and skills
Strong problem solving skills, ability to handle difficult situations and guests
Valid driver’s license and clean driving record
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization