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Seasonal Operations and Transport Supervisor

France Employment contract · Job Posted July 04, 2026
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Job Description

Seasonal Operations and Transport Supervisor. Part of the Experience Education Group, SkiBound has specialized in school and adult group travel for over 40 years. As well as our locally run hotels, SkiBound operate ClubHotels which are exclusive properties run by Skibound English speaking staff. Our ClubHotels offer a relaxed and social atmosphere to ensure that groups receive a friendly, fun, value for money holiday. The ClubHotels are situated in 3 resorts across the French Alps. All our resorts offer something different, from traditional French charm to the more lively and cosmopolitan mainstream snow sports destinations. In addition to our clubhotels we use local (3rd party run) hotels also. These offer 7 day contracted weeks ad hoc through the season, or in some hotels large scale contracted commitment across the entire season and all the beds available on site. Our clients travel mainly from the UK by plane and some via coach. Key purpose: To assist in set up, day to day running, and close down of the French Skibound Clubhotels operations program, achieving a high level of customer satisfaction and profitability. You will understand the objectives of SkiBound and the product we deliver. To manage the transport operation of clients liaising with suppliers for planning and confirmation of coaches and any staff transport. Remaining available for any complications on transfer day. Reporting to the senior country managers, including GM and Accountant you will visit units as neccessary and support the operations staff in achieving their objectives and NPS requirements. The operations supervisor's job description can cover a broad spectrum of main tasks that are dictated through the needs of the business on a daily basis and overall business objectives.

Job Responsibility

  • Assist in set up, day to day running, and close down of the French Skibound Clubhotels operations program
  • Manage the transport operation of clients liaising with suppliers for planning and confirmation of coaches and any staff transport
  • Achieve personal and program financial objectives through income revenue generation and expenditure control
  • Ensure ski-pack sales and apres ski opportunities are fully exploited
  • Manage supplier relationships ensuring best cost vs delivery is achieved
  • Develop and report any other income generation ideas
  • Assist with relevant purchases to enhance with the operations delivery
  • Ensure the correct management of ski pack purchases and reimbursements
  • Organize the transport operation for the weekly transfers of clients to and from resort
  • Input costs into our reporting system as they come in across the season
  • Monitor operations financial expenditure, paperwork and monies as required
  • Ensure operations resort set up and close down is achieved correctly
  • Monitor hotel/activity safety audits
  • Sign off operations and transport invoices
  • Ensure that all operations paperwork and documentation is correctly displayed and produced
  • Ensure client and staff medicals are handled quickly and appropriately
  • Participate in delivery of operations training at season start
  • Deliver staff PDU / PDP appraisals
  • Assist with personnel HR issues where needed
  • Assist with staff transport if required
  • Monitor and manage staff hours
  • Organise Airport duties
  • In co-ordination with senior managers liaise with UK for group information and prepare for group arrival
  • Create standard prices schedule across program for upgrades, sales and apres-ski
  • Ensure you build relations with clients and seek to meet with all party leader’s once per week in the southern alps sector
  • Liaise with ski school and lift pass companies as necessary
  • Develop in house revenues opportunities while delivering the après program
  • Attend weekly meeting with senior manager
  • Manage your own vehicle and expenses
  • Ensure NPS targets and schools questionnaire targets are achieved
  • Ensure systems are in place to deliver excellent customer service
  • Promote the company and program
  • Deliver ideas on how to better improve the program within budget constraints
  • Ensure the transport operation runs smoothly and issues resolved promptly

Requirements

  • Full driving license
  • Experience in ski and operations environment at a supervisory/management level
  • Good command of English and French language
  • Ability to multitask and manage own time within the contractual requirements
  • Ability to develop and drive sales
  • Strong ability to manage and motivate others and self
  • Results driven
  • Flexible
  • Strong negotiation skills
  • Available from 20/10/26 to 20/04/27

What we offer

  • Company vehicle for displacements in the alps
  • Laptop
  • Telephone
  • Integration training
  • Inhouse Company accommodation or accommodation contribution
  • 39 hour per week contractual renumeration
  • 2 days off per week (to be taken within Monday to Friday as the weekend is operational)
  • Full assistance with achieving a pluriannual carte de Sejour to work in France for 6 months per year

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