Seasonal Full-Time Customer Experience Associate Job at IKEA (Conshohocken)

Job Description

Seasonal Full-Time Customer Experience Associate at IKEA. Temporary (Seasonal), Full-Time. Schedule: Retail Environment, must be able to work nights & weekends.

Job Responsibility

Contribute to creating a pleasant and safe environment for the children that visit our play facility
Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment
Participate in the planning and execution of children’s activities both in and outside of Småland
Build meaningful and empathetic relationships with children and their caretakers
Strictly adhere to all IKEA play facility and safety & security policy and procedures
Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed
Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns
Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tool are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements

Monitor the condition of physical and digital shopping tools, report any IT issues
Remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Build emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns
Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
Ensure physical shopping tool are filled at closing
Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
Address customer needs, resolve issues independently, escalate matters to a manager when needed
Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
When supporting in Returns, ensure products and equipment are properly staged
When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

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Seasonal Full-Time Customer Experience Associate

Job Description

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