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Seasonal Field Support Agent

H&R Block

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Location:
Canada , Calgary

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Category:
Customer Service

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

Reporting to a Field Support Lead within the Support Centre, the Field Support Agent will be responsible for supporting our retail offices and field associates regarding H&R Block’s business practices, products and services and internal processes.

Job Responsibility:

  • Respond to level 1 incoming incidents within our ticketing system with a focus on the following: Technical support issues (software/hardware/system and software access)
  • Tax questions
  • Products & services questions
  • When required, update and escalate incidents with all relevant information to one of our level 2 support groups
  • Support end-user effectiveness on company-based software
  • Assists the Tax Pros with CRA problems / efile errors
  • Coordinate and collaborate with other support members to provide or obtain assistance to resolve support issues
  • Communicate with Team Leads (report common trends, training opportunities etc.)
  • Assist with continual service improvement initiatives tied to level 1 support
  • Remain current on all H&R Block products & services the Level 1 team is accountable for
  • Other responsibilities as assigned

Requirements:

  • H&R Block Tax Training Course graduate with a grade of 80% or better a definite asset
  • Understanding and previous use of H&R Block tax preparation and other applicable software (CIS, TPS etc.) a definite asset
  • Strong preference for fluency in French and English (verbal and written)
  • Intermediate knowledge of MS Excel and MS Word a must
  • Effective organizational skills to prioritize and handle multiple initiatives simultaneously
  • Must be detail-oriented, organized, and analytical
  • Demonstrated problem solving and/or conflict resolution skills
  • Effective verbal, written, and interpersonal communications skills
  • Ability to work independently and within a support team environment
  • Ability to work flexible hours

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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