Seasonal Field Support Agent Job at H&R Block (Calgary)

Technical Account Specialist

The Technical Account Specialist is a seasoned subject matter expert, responsibl...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work whilst working in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey
Avid learner of new technologies and current expertise in various technology areas of IT

Job Responsibility

Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
Provides the highest level of technical knowledge, support, and services to the client
Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
Identifies new opportunities based on technical understanding of the client's needs
Shares insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client's covered assets
Improves overall service performance through reduction in incident volume and incident resolution time
Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket
Analyzes the impact of technical changes made to the client's environment
Schedules and chairs the monthly technical review with the client

Fulltime

Sourcing Coordinator

The Sourcing Coordinator provides administrative and other ad hoc support to the...

Location

United States , New York

Salary:

50000.00 - 54000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor's degree, in a related field of study, or equivalent functional experience
Detail oriented, with strong organizational capabilities
Strong verbal and written communication skills
Flexible/adaptable in a fast paced, team-oriented environment
Proficient in Microsoft Office applications
Passion for our client and our brand
Proactive and positive attitude
Team Oriented

Job Responsibility

Maintain Bamboo Rose system
Maintain lab dip colors
Request Line Review Samples & update agent allocation
Responsible for all PO requests and revisions
Assist with request and tracking of all samples
Assist with the creation and maintenance of certain seasonal re-cap charts, lab dip charts and other ad hoc requests
Maintain departmental files within the Sourcing systems
Work collaboratively with Merchandising and Merchandise Planning to gain alignment on information needed to create POs and on revisions to POs
Communicate with Far East Sourcing partners, third party vendors and other functions
Assist with departmental projects on an as needed basis

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Reservations Agent

Location

United States of America , Chicago

Salary:

25.43 - 26.93 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Exceptional communication skills and command of English language
Additional language preferred but not required
Completion of Post-Secondary Education in Hospitality or related field
Previous experience in Reservations and/or Front Office managing a high call volume
Strong Customer Service, Multi-tasking, and Communication Skills
Knowledge of Opera Property Management System and ability to operate other various electronic systems
Service Passion for Luxury Hospitality
Requires attention to detail and problem solving skills
Candidates must have valid work authorization for the U.S.

Job Responsibility

Booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of the operator
Being an authority on all restaurant food menus, alternative cuisine and all beverage lists
Overseeing the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations are correctly processed and carried out within stated delivery time according to Four Seasons Standards
Offering professional and friendly service while multitasking, problem solving, and ensuring all guest's needs are met
Being a willing team player, comfortable with computer systems as well as communicating over the telephone
Maintaining excellent personal presentation and interpersonal skills and maintaining a clear and pleasant voice along with a positive attitude
Listening to guest complaints and handling those complaints graciously while actively and creatively finding solutions

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Technical Specialist

The Security Remote Technical Support Engineer (L3) is an advanced engineering r...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Knowledge of technical documentation
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
Customer service orientated and pro-active thinker
Problem solver who is highly driven and self-organized
Great attention to detail
Good analytical and logical thinker
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Call Center Analyst

The Call Center Analyst will play a key role in supporting our customer service ...

Location

United States , Nelsonville

Salary:

Not provided

Rocky Brands

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, IT, Communications, or related field OR equivalent work experience
2+ years of experience in customer service, workforce management, or contact center analytics
Hands-on experience with Call Center (or similar CCaaS platforms)
Strong knowledge of KPI management and reporting (AHT, FCR, CSAT, SLA metrics, and scorecards)
Experience using AI-driven tools in customer care, including automated scorecards, call transcription, and speech/sentiment analytics
Experience with workforce management tools (forecasting, scheduling, adherence)
Experience in quality monitoring across calls, emails, and chats
Experience managing knowledge bases, knowledge cards, or templates within a contact center platform
Proficiency in Excel
Excellent communication and interpersonal skills

Job Responsibility

Administer and configure Call Center to meet business and operational needs
Monitor system performance, call flows, and queue management to ensure efficiency
Develop, maintain, and manage Key Performance Indicators (KPIs)
Utilize Call Center AI tools such as speech analytics, sentiment analysis, and Agent Assist to provide actionable insights and coaching opportunities
Identify call volume patterns, peak times, and seasonal trends to support workforce management and staffing needs
Manage workforce management functions, including forecasting, scheduling, and adherence monitoring across calls, emails, and chats
Conduct quality monitoring of interactions (calls, emails, and chats)
Manage and update Call Center Knowledge Cards and templates
Generate reports and provide analysis on KPIs, call patterns, workforce metrics, and AI-driven insights for leadership
Support and train agents on Call Center features, AI tools, knowledge cards, quality expectations, and performance standards

Fulltime

Technical Specialist

The Security Remote Technical Support Engineer (L3) is an advanced engineering r...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Knowledge of technical documentation
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
Customer service orientated and pro-active thinker
Problem solver who is highly driven and self-organized
Great attention to detail
Good analytical and logical thinker
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Bachelor's degree or equivalent in Information Technology or Computing or related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Technical Consultant

The Technical Account Specialist is a seasoned subject matter expert, responsibl...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work whilst working in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey
Avid learner of new technologies and current expertise in various technology areas of IT

Job Responsibility

Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
Provides the highest level of technical knowledge, support, and services to the client
Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
Identifies new opportunities based on technical understanding of the client's needs
Shares insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client's covered assets
Improves overall service performance through reduction in incident volume and incident resolution time
Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket
Analyzes the impact of technical changes made to the client's environment
Schedules and chairs the monthly technical review with the client

Fulltime

Associate Manager, Product Development & Production - Denim

The Associate Manager - Product Development & Production assists in the process ...

Location

United States , New York

Salary:

65000.00 - 71000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelors degree, in a related field of study, or equivalent functional experience
2-3 years’ experience in Product Development & Production. Previous Denim & Wash experience preferred but not required
Detail oriented, with strong organizational capabilities
Strong analytical, verbal and written communication skills
Flexible/adaptable in a fast-paced environment
Team oriented
Proficient in Microsoft Office Applications

Job Responsibility

Owns Denim Wash from development through to production approvals partnering with Design and Merchants
Assists to achieve seasonal IMU aligned to the corporate financial objectives
Supports manager to establish target costs, negotiate costs, and communicate with vendors during face-to-face meetings
Requests and tracks development yardage and all samples
Owns managing testing/quality Risk Assessment process with agents/suppliers
Partners with manager on Time & Action Calendars and bulk fabric commitments
Owns placing fabric and style commitments to suppliers
Owns communicating out changes to style/buy quantity to our agent partners and following up with cross-functional team
Updates and maintains Sourcing/Style Records in Bamboo Rose
Manages purchase order requests and revisions

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility
Local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Paid time off & holidays

Fulltime

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Seasonal Field Support Agent

Job Description

Job Responsibility

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