CrawlJobs Logo

Seasonal Field Support Agent

H&R Block

Location Icon

Location:
Canada , Calgary

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Contract work

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Reporting to a Field Support Lead within the Support Centre, the Field Support Agent will be responsible for supporting our retail offices and field associates regarding H&R Block’s business practices, products and services and internal processes.

Job Responsibility:

  • Respond to level 1 incoming incidents within our ticketing system with a focus on the following: Technical support issues (software/hardware/system and software access)
  • Tax questions
  • Products & services questions
  • When required, update and escalate incidents with all relevant information to one of our level 2 support groups
  • Support end-user effectiveness on company-based software
  • Assists the Tax Pros with CRA problems / efile errors
  • Coordinate and collaborate with other support members to provide or obtain assistance to resolve support issues
  • Communicate with Team Leads (report common trends, training opportunities etc.)
  • Assist with continual service improvement initiatives tied to level 1 support
  • Remain current on all H&R Block products & services the Level 1 team is accountable for
  • Other responsibilities as assigned

Requirements:

  • H&R Block Tax Training Course graduate with a grade of 80% or better a definite asset
  • Understanding and previous use of H&R Block tax preparation and other applicable software (CIS, TPS etc.) a definite asset
  • Strong preference for fluency in French and English (verbal and written)
  • Intermediate knowledge of MS Excel and MS Word a must
  • Effective organizational skills to prioritize and handle multiple initiatives simultaneously
  • Must be detail-oriented, organized, and analytical
  • Demonstrated problem solving and/or conflict resolution skills
  • Effective verbal, written, and interpersonal communications skills
  • Ability to work independently and within a support team environment
  • Ability to work flexible hours

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
H&R Block - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Seasonal Field Support Agent

Server Load Balancer Engineer

The Security Remote Field Service Engineer (L3) at NTT DATA is a critical role f...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Seasoned knowledge of technical documentation
  • Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Seasoned knowledge of vendor technologies, such as (but not limited to) Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right

Data Centre Smart Hands Engineer

The Data Center Remote Field Service Engineer is a seasoned engineering role, op...
Location
Location
United States of America , Ashburn
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc.
  • Expertise in at least two Data Centre technologies
  • Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Data Center technologies
  • Seasoned experience of 3 to 5 years in relevant technology
  • Seasoned knowledge of technical documentation
  • Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right

Data Centre Smart Hands Engineer

The Data Center Remote Field Service Engineer is a seasoned engineering role, op...
Location
Location
Canada , Toronto
Salary
Salary:
25.00 - 43.00 USD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc.
  • Expertise in at least two Data Centre technologies
  • Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Data Center technologies
  • Seasoned experience of 5 to 7 years in relevant technology
  • Seasoned knowledge of technical documentation
  • Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right

Security Remote Technical Support Engineer

The Security Remote Technical Support Engineer (L3) is an advanced engineering r...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Knowledge of technical documentation
  • Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right
New

Technical Specialist, Network & Security

The Security Remote Technical Support Engineer (L3) is an advanced engineering r...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Knowledge of technical documentation
  • Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right

Network Security Engineer

The Network Security Engineer L3 is an advanced engineering role, responsible fo...
Location
Location
Czech Republic , Praha
Salary
Salary:
Not provided
sportvision.cz Logo
Sport Vision Czechia s.r.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in any of the different Networking Technologies like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
  • English: Fluent (Mandatory)
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Knowledge of technical documentation
  • Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
What we offer
What we offer
  • Company catering
  • Educational courses, training
  • Meal tickets / catering allowance
  • Holidays 5 weeks
  • Sick days
  • Refreshments on workplace
  • Cafeteria
  • Cell phone
  • Work mostly from home
  • Individual schedules of working hours
  • Fulltime
Read More
Arrow Right

Network Security Engineer L3

The Network Security Engineer L3 is an advanced engineering role, responsible fo...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in any of the different Networking Technologies like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc
  • English: Fluent (Mandatory)
  • Dutch: Fluent (Mandatory)
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Knowledge of technical documentation
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right

Network Security Engineer (L3) - Dutch Speaker

The Network Security Engineer L3 is an advanced engineering role, responsible fo...
Location
Location
Czech Republic , Praha
Salary
Salary:
Not provided
sportvision.cz Logo
Sport Vision Czechia s.r.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in any of the different Networking Technologies like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc
  • English: Fluent (Mandatory)
  • Dutch: Fluent (Mandatory)
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Knowledge of technical documentation
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
What we offer
What we offer
  • Company catering
  • Educational courses, training
  • Meal tickets / catering allowance
  • Holidays 5 weeks
  • Sick days
  • Refreshments on workplace
  • Cafeteria
  • Cell phone
  • Work mostly from home
  • Individual schedules of working hours
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy