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A seasonal Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. This seasonal position will have end date of May 2026. Seasonal full-time positions offer benefits, overtime, training, and promotional opportunities.
Job Responsibility:
Set up and operation of basic/small-scale audiovisual systems
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
Strive to exceed the expectations and needs of internal and external customers
Maintain a positive relationship with all clients through effective communication
Meet with guests on site to ensure that their needs are met
Monitor events and check in on customers throughout the day
Understand and foster the hotel/client relationship
Troubleshoot and problem solve with equipment and software issues
Handle equipment challenges and changes in a timely and professional manner
Use equipment sheets to determine the equipment scheduled for set up and for strike
Interact with other staff and outside vendors for equipment
Increase revenue by utilizing floor up-selling techniques
Work with clients to finalize invoices
Complete order entries in Navigator, as needed
Requirements:
High School Diploma required
Associate’s degree is preferred
1 year of customer service or hospitality experience is preferred
1 year of audio-visual experience or equivalent in an educational environment is preferred
A valid driver’s license is required for team members that may operate Company vehicles
Must be able to lift 50 lbs
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year
Nice to have:
Communicator
Team Player
Organized
Enthusiastic
Versatile
Self-starter
Multi-tasker
Efficient
Safety Conscious
Professional
What we offer:
Paid Time Off (Vacation Days, Paid Holidays, Floating Holidays, Sick/Personal Days)
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Training & Development (Classroom/On the Job Training, Encore University, Career Pathing)
Mobility (Relocation, Global Transfer Opportunities)