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As part of the talented Freedom Boat Club team (the nation’s oldest and largest private member boat club), you will be working with your team of Dock Staff with our large variety fleet of boats, as a key role of a Dock Manager! We are looking for a strong manager that will drive a remarkable member experience, oversee a fleet of vessels, and develop strong teams. In addition to running the daily logistics of the location, the Dock Experience Manager is expected to perform all duties required of Dock Staff.
Job Responsibility:
Hire, train and supervise all dock staff to ensure our members are safe and receive the highest level of service
Develop and monitor a dock staff schedule to maximize efficiency and review and approve payroll
Review and analyze member comments on a weekly basis and take appropriate action, as required
Ensure all best practices and SOP’s are followed as detailed in the dock manual, to ensure consistent service and safety are top priority
Maintain accurate fuel logs and ensure all vessels are fueled regularly
Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition
Submit work orders and parts and supply orders in Fleetio, the fleet software system, to ensure all needs are being addressed in a timely manner
Correspond with members on all dock related issues including but not limited to complaints, fuel disputes, vessel damage and miscellaneous dock charges
Investigate member misconduct and escalate all incident reports to your manager
Acquaint yourself with local marina managers and harbor masters and promote a positive working relationship in your marina
Become familiar with local waterways and popular boating destinations surrounding your club to provide informative and safety-related information to members and staff
Provide process improvement input and suggestions to your manager
Establish and maintain a positive, cooperative team culture at your club location and with your peers and colleagues
Requirements:
High school degree
Be at least 21 years of age
Pass a background/education check, and drug screen
Have a valid driver’s license and a good driving record
Highly effective communications skills and strong customer service skills
Desire to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.)
Ability to regularly complete the physical demands of the role including bending, kneeling, balancing and carrying equipment up to 25 pounds
Ability to read and manipulate handheld tablets
Ability to adhere to all safety policies
Availability to regularly work weekdays, weekends and holidays
Nice to have:
Experience in and around boats
Strong attention to detail
Ability to maintain a calm, positive attitude during periods of high activity
Positive, cooperative attitude with the capability of working unsupervised
What we offer:
$500 retention bonus after season ends
Eligible to participate in valued Brunswick benefit offerings including the 401k (up to 4% match)