Seasonal Destination Experience Specialist

• Welcome and assist visitors with enthusiasm, providing information about the destination, attractions, and events
• Offer personalized recommendations based on visitors' interests, ensuring a positive and memorable experience
• Safely operate the kid-friendly train during events, festivals, and scheduled activities
• Ensure all passengers, especially children enter, ride, and exit the train safely
• Maintain constant awareness of surroundings, pedestrians, and other vehicles or equipment
• Regularly update and maintain accurate information about the destination, attractions, and events on our website, master calendar, and app
• Ensure that all brochures, maps, and promotional materials are current and readily available for visitors
• Manage inventory of retail merchandise, ensuring a well-stocked and visually appealing display
• Collaborate with vendors to order merchandise, considering trends, visitor preferences, and budget constraints
• Monitor sales and analyze data to make informed decisions about inventory levels and product assortment
• Perform administrative duties to ensure the smooth operation of the Visitor Center
• Maintain organized records, including visitor statistics, inventory reports, and sales data
• Coordinate with internal departments and external partners to facilitate efficient operations
• Seek opportunities to enhance visitor satisfaction and address any issues promptly
• Track and record retail sales transactions accurately
• Compile a comprehensive monthly sales report summarizing key metrics, trends, and product performance
• Provide insights and recommendations for optimizing sales and improving the visitor shopping experience
• Fulfill mailout requests, inquiry emails, phone calls from visitors and locals
• Manage and troubleshoot visitor center equipment to include iPads, registers, TVs, and Elo software
• Duties as assigned by Destination Experience Manager and Director of Tourism Development & Strategic Alliances

• High School Diploma or GED
• Must have good knowledge of the city of El Paso and customer service
• Must have the ability to understand and follow oral and written instructions
• ability to tactfully handle irate tourists and residents
• ability to establish and maintain effective working relationships with fellow employees and the public
• Proficient in using point-of-sale (POS) systems and retail management software (Clover)
• Analytical mindset with the ability to interpret sales data and identify areas for improvement
• Strong attention to detail and accuracy in record-keeping
• Experience with creating and delivering clear and concise reports
• Driver license
• Must be able to lift more than 30 lbs. and sit for a long period of time
• Must have a valid driver’s license
• must drive to the various Visitor Information Centers and offsite events

Spanish preferred but not required