Seasonal Charter Coordinator Job at Air North, Yukon's Airline (Whitehorse)

Job Description

This position is responsible for providing a customer-centric approach to the planning and delivery of customer trip logistics, from proper documentation and administration of each customer interaction to aiding in all areas of Air North’s charter and FBO operations. This position is fast-paced and requires a high level of professionalism, as well as excellent interpersonal skills.

Job Responsibility

Arrange charter trip logistics, including FBOs, ground transportation, catering, customs, and slot times
Operate as the point of contact for clients’ trip logistics via phone calls, emails and face-to-face interaction while providing superior customer service at all times
Work with various computer software programs to flight follow, ensuring clients and service providers are updated on changes as required
Administrative duties as required to facilitate the department's delivery of a customer-centric product
Deliver on our authentic Yukon hospitality standard that sets apart Air North, Yukon’s Airline from others
Ability to work under pressure in a fast-paced team environment while maintaining accuracy and efficiency
Flight logging, along with revenue and expense tracking duties to facilitate post-flight or FBO service invoices to clients
Participate in a variety of shifts, including mornings, days, evenings, weekends, holidays and/or on-call to provide 24/7/365 availability to our clients

Requirements

Ability to work flexible schedules to support the 24/7/365 operation, with the potential of overtime during irregular operations
Minimum of 5 years of customer service experience
Strong computer skills, including Microsoft Office 365
Fluent in English, including excellent written and oral communication
Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Nice to have

Flight Operations System knowledge, previous Flight Coordinator or transportation logistics planning experience is an asset
Post-secondary education in Business Administration, Travel and Tourism, Aviation and Hospitality Services is considered an asset

What we offer

Flight benefits for you and your family!
Cargo shipping benefits
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

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Seasonal Charter Coordinator

Job Description

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