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The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
Job Responsibility:
Interact with guests to ensure a great guest experience in a manner that values guests' time
Assess guests' needs to provide customized, effective purchase and return solutions and support
Provide technical product education by articulating the value and benefit of the product
Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs
Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
Receive guest feedback and partner with store leadership to take appropriate action
Contribute to a respectful and inclusive team environment
Establish supportive and productive relationships with all team members
Collaborate with team members to ensure optimal guest experience and support store operations
Perform product presentation tasks according to company standards
Use in-store technology to support store operations and provide positive guest experiences
Perform cleaning tasks as needed throughout the shift
Understand and adhere to people safety policies and procedures
Perform work in accordance with applicable policies, procedures, and laws or regulations
Requirements:
Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods