Seasonal Campo & Poolside Server Job at Four Seasons (Calistoga)

Job Description

The CAMPO Pool Server must be knowledgeable of menu and preparation methods. They will respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and attend to guest needs and requests with a sense of urgency in the Resort’s Food & Beverage areas.

Job Responsibility

Take guest orders and describe the selection of food & beverage menu items to guests
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Coordinate food and beverage timings
Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair
Anticipate guest needs, ascertain satisfaction, and offer suggestions
Respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks
Process cash and credit card payments
Properly settle voided checks or complimentary meals
Breakdown, clean and set-up of tables, buffets, and food stations
Work harmoniously and professionally with co-workers and supervisors
Assist with CAMPO Bartending duties during relief periods or for scheduled shifts
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct

Requirements

High School education or equivalent experience
1+ years’ food service or related work
Required Food Handlers Permit and Responsible Beverage Service (RBS) Permit
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Preferred experience in a luxury hotel or resort
Strong oral presentation skills
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid driver’s license and clean driving record

Nice to have

Knowledge of Napa Valley and surrounding areas
Experience in a luxury hotel or resort

What we offer

Complimentary Employee Meals
401k Retirement Plans

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Seasonal Campo & Poolside Server

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