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Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
Job Responsibility:
Assists guest with luggage during arrival and departure
makes necessary deliveries to and pick up from guest rooms
transports guest and hotel packages and parcels
Greets guests and escorts them to their rooms
Delivers luggage to room upon check-in and picks up luggage from room upon departure
Maintains proper records of deliveries and pick-ups
Handles all guest interactions with the highest level of hospitality and professionalism
resolves customer complaints
assist customers in all inquiries in connection with hotel services
Greets all guest passing through lobby and offers them assistance
Performs shoeshine service
picking up shoes from guest room, cleaning and polishing them and returning them to the guest
Performs errands for guests and the hotel that may require local travel off of the hotel property
Provides a high level of cleanliness in the lobby and luggage storage room
Assists guests at the Concierge Desk
Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff
Requirements:
Ability to read, write and speak English
What we offer:
Hourly rate plus tips
Medical, dental, and vision insurance
Paid Time Off and Vacation Pay
401k participation with company matching program
Complimentary stays at Four Seasons worldwide, subject to availability