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Sea Operations Support

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Hewlett Packard Enterprise

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Location:
India , Bengaluru

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operations Support Specialist supports Global Technical Support SEA team, work with onshore and offshore teams across various functions, such as Total Customer Experience, business data analysis, Process & Tools support, program/project management, etc.

Job Responsibility:

  • Supports Global Technical Support SEA team
  • Work with onshore and offshore teams across various functions such as Total Customer Experience, business data analysis, Process & Tools support, program/project management
  • Business Analytics
  • Project Management/Implementation
  • Process & Tools Management
  • SFDC & Case handling process
  • Manage business continuity, BCP plan/review and implementation
  • Generates, maintains and distributes reports, scorecards, KPIs
  • Provides analysis of operations’ trends and generates advanced root cause analysis
  • Supports quality improvement projects
  • Gives recommendations based on analysed data
  • Manages quality and operational performance data

Requirements:

  • Excellent data-analysis skills and ability to drive improvement plans
  • Extensive knowledge of Microsoft Office (Excel, PowerPoint ,etc)
  • Drives outcomes through project leadership
  • Flexible to accept ad-hoc scope and working hours
  • Effective communication & collaboration across cultures
  • Team builder/player in high-change, high-pressure shifts
  • First Level University degree
  • 5+ years in project management roles or in like roles/businesses

Nice to have:

Knowledge of GTS delivery operating models, tools & processes is preferred

What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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