Sea Freight Specialist

• Provide comprehensive sea freight solutions to clients, meticulously addressing their specific requirements to ensure maximum satisfaction
• Cultivate and nurture strong relationships with clients in the sea freight sector, fostering loyalty and long-term retention
• Efficiently assist clients in resolving any claims, payment issues, or pending shipments related to sea freight, ensuring prompt and effective solutions
• Oversee the entire lifecycle of sea freight shipments, meticulously managing the process from booking to delivery to ensure timely and efficient execution
• Provide invaluable support to the sales team by delivering accurate quotes and actively pursuing new business opportunities within the sea freight domain
• Collaborate closely with internal stakeholders to effectively coordinate sea freight logistics and optimize operational efficiency
• Skillfully negotiate competitive rates with carriers, agents, and offices to secure the most favorable pricing for clients in sea transportation
• Exceed overall freight targets for assigned customers through proactive management and the implementation of strategic initiatives tailored to the sea freight industry
• Promptly report any operational failures to line management and keep clients informed of any delays or issues impacting their sea freight shipments
• Diligently monitor profit and loss (P&L) metrics and effectively manage job invoicing within the sea freight realm
• Manage sea freight inquiries with precision, preparing quotations and coordinating seamlessly with both local and international clients
• Drive a culture of continuous improvement in on-time delivery performance for serviced sea freight trade lanes
• Ensure the accurate adoption of CargoWise and maintain the utmost integrity in milestone status updates pertaining to sea freight operations
• Expertly cultivate and manage relationships with sea freight customers at the station level to enhance negotiating power and secure competitive rates
• Collaborate seamlessly with the regional pricing desk, providing necessary support for requests for quotations (RFQs), projects, and tenders within the sea freight domain as required

• Bachelor's degree in business administration or a related field
• 3-4 years of relevant experience in the sea freight forwarding industry, demonstrating a strong understanding of global trade lanes, shipping lines, and sea freight solutions
• Proven track record in customer service and managing key business clients, along with adept negotiation skills in dealing with shipping lines
• Familiarity with CargoWise is preferred
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Excellent written communication skills, particularly in crafting professional emails

Familiarity with CargoWise is preferred