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Sea Freight Operations Officer

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Wiseway Logistics

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Location:
Australia , Melbourne

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently seeking an experienced and motivated team player with demonstrated sea freight coordinating and freight forwarding skills to join our dynamic team in Melbourne. As a Sea Freight Operations Officer, you will be responsible for ensuring compliance with customs regulations, liaising with shipping lines and transport providers, and delivering excellent customer service.

Job Responsibility:

  • Process import documentation, including bills of lading, commercial invoices, and packing lists
  • Liaise with shipping lines, overseas Wiseway offices and agents, freight forwarders, carriers, internal and external customers to ensure smooth movement of documentation and freight
  • Coordinate with customers and warehouse to book slots, arrange delivery schedules to/from customers’ premises, depots, and wharfs
  • Prepare documentations for our transport contractors and ensure that all Customs & Quarantine requirements are met
  • Monitor cargo availability and arrange cartage delivery to customers
  • Monitor and follow up empty container status and organise de-hire within the container detention free time
  • Respond to customer enquiries, ensuring a high standard of customer service is provided at all times and resolve any issues that may arise
  • Use relevant systems to produce and control workflow coordination
  • Entering invoices to allow the Accounts Team to make timely payments

Requirements:

  • Minimum 2 years' relevant experience with sea freight experience, within the Freight Forwarding industry or in a similar role
  • Mandarin proficiency is highly desirable
  • Sound knowledge of freight forwarding and logistics
  • Familiarity with Customs and Quarantine procedures
  • Strong understanding of international trade regulations and shipping logistics
  • Experience with customs clearance and quarantine procedures
  • Experience using CargoWise/EDI system (Preferred)
  • Strong communication skills, written and verbal
  • Solid planning and organisation skills (efficient and a self-starter)
  • Detail oriented with accuracy
  • Solid computer skills, including Microsoft Suite
  • Strong work ethic

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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