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Marriott Bonvoy

Location:
China, Nanjing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

SE Intern position at The Westin Nanjing Xuanwu Lake focused on guest services operations, answering and processing guest requests via various communication channels, operating telephone systems, and ensuring guest satisfaction through follow-up and information provision.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate individuals or departments
Follow up with guests to ensure request resolution
Provide information about room features, property amenities, and local areas of interest
Process room service orders
Answer questions on menu selection
Record transactions in point-of-sale system
Assist guests with internet and guestroom entertainment

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering wellness environment

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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