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In this cross-functional role, you’ll be responsible for the conversion of Worknice leads into sales-ready opportunities. You’ll be part of our marketing team while also working closely with the sales and team. You will be a lead’s first point of contact with our team and as such, will play a crucial role in the customer experience. You’ll connect with leads via phone, email, video, text and chat, deliver a masterclass in rapport-building, before hitting your goal of booking in a meeting with our sales team. You’ll embody our brand personality (think fun, playful and professional – we love gifs!) and ultimately, be a key contributor in boosting Worknice sales and our long-term business growth. What’s more, the insights you garner from conversations with leads will be key in strengthening our marketing initiatives. In this role, you’ll gain foundational skills necessary for a future in sales or marketing, and will learn first-hand how a revenue-driven marketing team operates within a tight-knit sales and marketing ecosystem.
Job Responsibility:
Assume responsibility for qualifying via phone, email, video, text and chat, all marketing-generated leads into sales-ready opportunities
Being a key contact point for new leads and sales-ready opportunities
to help answer their questions and direct them accordingly
Hosting regular webinars to generate interest in the Worknice product line
Continuously improve the lead follow up process to drive conversion and efficiency goals.
Sharing insights you’ve gained about our target buyers that can help across marketing initiatives
Optimise product positioning, messaging and storytelling through various content and media types, including video
Working across Hubspot CRM and other revenue generating technology to make sure lead data is accurate and up to date
Represent the organisation at conferences, meetings, exhibits and other special events
Other duties where necessary.
Requirements:
Confidence engaging with and managing client interactions over phone, video, webinar, event and written channels
Strong written & verbal communication skills
The ability to multi-task in a fast-paced environment
Accountable to monthly and quarterly targets
Time management skills and being highly organised
Enthusiastic and eager to learn and develop skills
The ability to develop new ideas and be self-motivated with projects
Tertiary qualification favoured
What we offer:
Autonomy and support in your day to day activities
Become part of a fast-growing team and make your mark
Work in funky offices with break-out spaces and some great perks including beers, kombucha and numerous ‘brain break’ activities such as table tennis, pull-ups rack and basketball
Work with a fun, friendly team of like-minded people
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